| Summary: | Educational models are incorporating methodologies to train students in teamwork skills in response to companies' information technology (IT) requirements. Conflict management is the key to effective teamwork. This paper proposes a method to improve students' organization, teamwork, and conflict management skills. This method consists of brief training on leadership and management styles, with minimal extra work, followed by the signing of team contracts that outline group rules, and promoting the assumption of responsibilities. The experimental results showed that this method reduced conflict rates, improved group communication and indirectly improved satisfaction, and responsibility and motivation in work groups. Consequently, students' overall academic performance improved, both as a group and as individuals.
|
|---|
