E-Government Evaluation on Electronic Procurement Service (LPSE) User Perspective

• Main Author: Rihandoyo
• Format: Article
• Language: English
• Published: EDP Sciences 2018-01-01
• Series: E3S Web of Conferences
• Subjects: public service; management information system technology; e gov; LPSE
• Online Access: https://doi.org/10.1051/e3sconf/20187313015

One of the applications of E gov in Indonesia is to increase transparency in auction of government goods and services procurement is by Electronic Procurement Service (LPSE). LPSE Semarang City has been established since 2010 during the period of 5 (five) years of implementation of LPSE still many weaknesses that must be improved in order to improve the service quality and achievement of objectives of LPSE. In order to improve the service of LPSE, it is expected to be evaluated E Government Evaluation on Electronic Procurement Service (Lpse) User Prespective (Case Study of Lpse Kota Semarang). In general, the implementation of LPSE in Semarang City has been implemented in accordance with the applicable regulations, the factors of this research are Performance, Accessibility, Savings, Transparency, Trust, Presentation and Benefit. The results showed that LPSE service factor in user perspective that need to be improved is accessibility, transparency and trust. While other factors are good enough to support the service, these factors are Performance, Savings and Presentations ease and Benefits.