Does Job Enjoyment and Organizational Support Affect Emotional Labor?

• Main Authors: De-Chih Lee, Li-Mei Hung, Shou-Chi Huang
• Format: Article
• Language: English
• Published: Isarder 2012-06-01
• Series: İşletme Araştırmaları Dergisi
• Subjects: Emotional Labor; Organizational Support
• Online Access: http://www.isarder.org/tr/2012cilt4no2/Vol.4_Issue.2-01_full_text.pdf

The research focuses on the publicists of universities as the research targets; the census approach is applied during the questionnaire survey to examine the relationship between job enjoyment, organizational support and emotional labor. The research results reveal that job enjoyment and organizational support has a positive influence on deep acting and expression of naturally felt emotions; it also has a negative effect on surface acting. In addition, organizational support effectively increases the positive relationship between job enjoyment and deep acting, as well as the negative relationship between job enjoyment and surface acting.