The Importance of Emotion Management Emerging for the Prevention of Resistance in the Change Process: A Perspective for Service Businesses

• Main Authors: Meryem Akoğlan Kozak, Volkan Genç
• Format: Article
• Language: Turkish
• Published: Usak University 2014-07-01
• Series: Optimum Ekonomi ve Yönetim Bilimleri Dergisi
• Subjects: Change; Resistance; Emotion Management; Resistance Prevention Methods; Service Businesses
• Online Access: http://dergipark.gov.tr/download/article-file/202162

The aim of this study is to draw the attention to the importance of emotions preventing employees’ resistance to change during the change process. The most important obstacle in today’s enterprises is the resistance of the employees to changing applications. To prevent this resistance methods such as prediction, ensure participation, communication, education, reconciliation, force are usually used. However, considering the structure of tourism managements which is labor-intensive or human-oriented, besides these traditional methods to prevent resistance also must be used as a method of managing emotions. As a result of the evaluation about the subject over literature; emotion management is an awareness in the sector, but it isn’t used as a method of preventing resistance. Emotion management which is used for preventing resistance in change process is expected to make easier this process in tourism managements. For this purpose, employees constantly informing, supporting and clarity towards them, special interest to them, by pinpointing desires and needs, to perform the effort up and continuous learning to encourage such applications are recommended.