Examining Tacit Knowledge Transfer Processes for Enterprise System Projects Success: A conceptual framework

• Main Author: Amin A. Shaqrah
• Format: Article
• Language: English
• Published: Czech Society of Systems Integration 2018-10-01
• Series: Journal of Systems Integration
• Subjects: Enterprise systems; Tacit knowledge transfer; ES projects
• Online Access: http://www.si-journal.org/index.php/JSI/article/viewFile/355/181178203

This paper examining the main tacit knowledge transferring processes and sub-processes that may affect on enterprise systems projects success. Authors proposed a conceptual framework contain five tacit knowledge transferring processes: readiness to share; readiness to receive; transmission channels; tacit knowledge transfer, and substantiation. Survey were posted via LinkedIn to enterprise systems specialist and IT project managers to examine the most preferable sub-processes affect on each process. Results from voting expert opinions demonstrated the sub-processes (trust, face to face interaction, knowledge absorption, training, motivation, ability, relationship, instructions, and documents) - sequentially-are the most critical sub-processes for transferring tacit knowledge processes to success enterprise systems projects