A Virtual Organisation Model for E-Government

• Main Authors: Janice Bum, Greg Robins
• Format: Article
• Language: English
• Published: Australasian Association for Information Systems 2002-05-01
• Series: Australasian Journal of Information Systems
• Subjects: virtual organisation; egovernment; case study; Australia; indigenous
• Online Access: http://journal.acs.org.au/index.php/ajis/article/view/197

This paper looks at the implementation of a new customer value alliance model in e-govemment. Firstly we review the issues of e-govemment and the drive towards customer centric organisations in the context of multiple government agencies. A model of e-Government is introduced and examined within the context of a virtual organisation model which can be applied along the customer value chain across multiple service agencies. A case study is used to demonstrate how this concept of a virtual organisation as a customer value-alliance model can effect a successful transition to e-Govemment from a traditional Government model. Finally, we examine how the Aboriginal Affairs Department, a Western Australian Government agency is implementing this model for improved customer service and the implications of this model for the management of change in a developing e-community.