Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods.
The Text Forum Threads (TFThs) contain a large amount of Initial-Posts Replies pairs (IPR pairs) which are related to information exchange and discussion amongst the forum users with similar interests. Generally, some user replies in the discussion thread are off-topic and irrelevant. Hence, the con...
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Online Access: | https://doi.org/10.1371/journal.pone.0215516 |
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doaj-2f9a5c88b76041b9ba3f1374021c42022021-03-03T19:48:00ZengPublic Library of Science (PLoS)PLoS ONE1932-62032019-01-01145e021551610.1371/journal.pone.0215516Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods.Akram OsmanNaomie SalimFaisal SaeedThe Text Forum Threads (TFThs) contain a large amount of Initial-Posts Replies pairs (IPR pairs) which are related to information exchange and discussion amongst the forum users with similar interests. Generally, some user replies in the discussion thread are off-topic and irrelevant. Hence, the content is of different qualities. It is important to identify the quality of the IPR pairs in a discussion thread in order to extract relevant information and helpful replies because a higher frequency of irrelevant replies in the thread could take the discussion in a different direction and the genuine users would lose interest in this discussion thread. In this study, the authors have presented an approach for identifying the high-quality user replies to the Initial-Post and use some quality dimensions features for their extraction. Moreover, crowdsourcing platforms were used for judging the quality of the replies and classified them into high-quality, low-quality or non-quality replies to the Initial-Posts. Then, the high-quality IPR pairs were extracted and identified based on their quality, and they were ranked using three classifiers i.e., Support Vector Machine, Naïve Bayes, and the Decision Trees according to their quality dimensions of relevancy, author activeness, timeliness, ease-of-understanding, politeness, and amount-of-data. In conclusion, the experimental results for the TFThs showed that the proposed approach could improve the extraction of the quality replies and identify the quality features that can be used for the Text Forum Thread Summarization.https://doi.org/10.1371/journal.pone.0215516 |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Akram Osman Naomie Salim Faisal Saeed |
spellingShingle |
Akram Osman Naomie Salim Faisal Saeed Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. PLoS ONE |
author_facet |
Akram Osman Naomie Salim Faisal Saeed |
author_sort |
Akram Osman |
title |
Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. |
title_short |
Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. |
title_full |
Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. |
title_fullStr |
Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. |
title_full_unstemmed |
Quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. |
title_sort |
quality dimensions features for identifying high-quality user replies in text forum threads using classification methods. |
publisher |
Public Library of Science (PLoS) |
series |
PLoS ONE |
issn |
1932-6203 |
publishDate |
2019-01-01 |
description |
The Text Forum Threads (TFThs) contain a large amount of Initial-Posts Replies pairs (IPR pairs) which are related to information exchange and discussion amongst the forum users with similar interests. Generally, some user replies in the discussion thread are off-topic and irrelevant. Hence, the content is of different qualities. It is important to identify the quality of the IPR pairs in a discussion thread in order to extract relevant information and helpful replies because a higher frequency of irrelevant replies in the thread could take the discussion in a different direction and the genuine users would lose interest in this discussion thread. In this study, the authors have presented an approach for identifying the high-quality user replies to the Initial-Post and use some quality dimensions features for their extraction. Moreover, crowdsourcing platforms were used for judging the quality of the replies and classified them into high-quality, low-quality or non-quality replies to the Initial-Posts. Then, the high-quality IPR pairs were extracted and identified based on their quality, and they were ranked using three classifiers i.e., Support Vector Machine, Naïve Bayes, and the Decision Trees according to their quality dimensions of relevancy, author activeness, timeliness, ease-of-understanding, politeness, and amount-of-data. In conclusion, the experimental results for the TFThs showed that the proposed approach could improve the extraction of the quality replies and identify the quality features that can be used for the Text Forum Thread Summarization. |
url |
https://doi.org/10.1371/journal.pone.0215516 |
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