Examining the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
This paper aims to examine the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda, using a Servqual model. The association between customer satisfaction level and service quality characteristics has been tested with a regression analysis. In this study, assuran...
Main Authors: | Fawz Manyaga, Umit Hacioglu |
---|---|
Format: | Article |
Language: | English |
Published: |
Ümit Hacıoğlu
2021-09-01
|
Series: | International Journal of Research In Business and Social Science |
Subjects: | |
Online Access: | https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/1382 |
Similar Items
-
Brand Switching – A Case of Mobile Telecom Industry in India
by: Srivastava SHAILA, et al.
Published: (2017-04-01) -
Dynamic Competition in Telecommunications: A Systematic Literature Review
by: Geng, J., et al.
Published: (2022) -
Kundupplevd tjänstekvalitet : En studie av en Telecom butik
by: Radebrink, Carl, et al.
Published: (2007) -
Telecom project financing: a case study of TelecomAsia.
Published: (1997) -
Loyalty Enhancing Communication for Telecom Customer Relationships : A Qualitative Study of Telecom Customers
by: Awan, Salman Ahmad, et al.
Published: (2011)