The Effect of Service Quality, Corporate Image, and Price Perceived in Creating Customer Satisfaction and Loyalty on Education Business
Competition in business services, especially education services show a trend that increasingly tight nowadays. Each school is required to be able to create a level of satisfaction and loyalty for its service users. This study was conducted to determine the effect of service quality, corporate image...
Main Authors: | Slamet Heri Winarno, Aloysius Rangga Aditya Nalendra, Bryan Givan |
---|---|
Format: | Article |
Language: | English |
Published: |
Universitas Islam Negeri Syarif Hidayatullah Jakarta
2020-12-01
|
Series: | Esensi: Jurnal Bisnis dan Manajemen |
Subjects: | |
Online Access: | http://journal.uinjkt.ac.id/index.php/esensi/article/view/14468 |
Similar Items
-
An Investigation of the Effects of Customer’s Expectations and Perceived Quality on Customer’s Loyalty with the Mediating Role of the Perceived Value and Customer’s Satisfaction
by: Mahmoudreza Mostaghimi, et al.
Published: (2017-01-01) -
Muslim customer perceived value on customer satisfaction and loyalty: Religiosity as a moderation
by: Yayuk Sri Rahayu, et al.
Published: (2019-11-01) -
Customer Loyalty as an Impact of Perceived Usefulness to Grab Users, Mediated by Customer Satisfaction and Moderated by Perceived Ease of Use
by: Rakha Hendra Maryanto, et al.
Published: (2021-02-01) -
Identification of effective factors on customer loyalty with mobile industry
by: Soheila Sardar Donighi, et al.
Published: (2013-08-01) -
THE EFFECTS OF SERVICE QUALITY, CUSTOMER SATISFACTION, TRUST, AND PERCEIVED VALUE TOWARDS CUSTOMER LOYALTY
by: Tanisah Tanisah, et al.
Published: (2015-03-01)