Organizational factors as predictors of quality of working life in activities with Human-System Interaction

• Main Authors: Romildo Garcia Brusiquese, Mário César Ferreira
• Format: Article
• Language: English
• Published: RICOT : Working Conditions Research Network 2018-12-01
• Series: International Journal on Working Conditions
• Subjects: Human-System Interaction (HSI); Human-Computer Interaction (HCI); ergonomics; organizational factors; quality of working life
• Online Access: http://ricot.com.pt/artigos/1/IJWC.16_Brusiquese&Ferreira_p.12.31.pdf

The productive context analyzed in this study has, as main feature, the activities of office with prevailing use of interactive systems. Having the ergonomics as theoretical framework, this research aimed (a) to assess the perception of employees about organizational factors and the quality of working life (QWL); and (b) to investigate the relationship between the perceptions of these variables. Work environment was located in a financial institution in Brasília, Brazil, and the sample was composed of 440 employees, of both genders, with advisory functions. In data collection, held in the online mode and with random sample and anonymous responses, we used the Organizational Factors in Human-System Interaction Assessment Scale; and the Quality of Working Life Assessment Inventory and, for data analysis, we used simple linear regression. The results showed, in general, favorable perception of employees about the variables and significant predictive power of Organizational Factors on the dimensions of QWL. For improvement in the perception of QWL by employees, the study suggests the adoption of technologies aimed at the rationalization of work, both at the operational and managerial level. Further studies should be carried out to increase the explanation of the variation in QWL perception by employees.