Formality in Chat Reference: Perceptions of 17- to 25-Year-Old University Students
Objective – To examine the ways in which the formality of language used by librarians affects 17- to 25-year-old university students’ perceptions of synchronous virtual reference interactions (chat reference), in particular, perceptions of answer accuracy, interpersonal connection, competency, profe...
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| Format: | Article |
| Language: | English |
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University of Alberta
2013-03-01
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| Series: | Evidence Based Library and Information Practice |
| Subjects: | |
| Online Access: | https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/17911 |
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