Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care

This descriptive study aimed to analyze the process of communicating adverse events in the hospital context, from the nurses’ perspective. Data was collected in January 2013 in a public hospital in Fortaleza, Ceará, Brazil. A semi-structured interview was held with 37 nurses, covering guiding questi...

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Main Authors:	Ilse Maria Tigre de Arruda Leitão, Roberta Meneses Oliveira, Sarah de Sá Leite, Marina Castro Sobral, Sarah Vieira Figueiredo, Mariana Correia Cadete
Format:	Article
Language:	English
Published:	Universidade Federal do Ceará 2014-01-01
Series:	Rev Rene
Subjects:	Nursing Nursing Records; Safety Management; Quality of Health Care; Patient Safety .
Online Access:	http://www.revistarene.ufc.br/revista/index.php/revista/article/view/1193/pdf_1

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spelling	doaj-41fe2dba892342d3af768e02a0cf12a02020-11-25T02:03:09ZengUniversidade Federal do CearáRev Rene1517-38522175-67832014-01-01146Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient careIlse Maria Tigre de Arruda Leitão0Roberta Meneses Oliveira1Sarah de Sá Leite2Marina Castro Sobral3Sarah Vieira Figueiredo4Mariana Correia Cadete5Universidade Estadual do CearáUniversidade Estadual do CearáUniversidade Estadual do CearáUniversidade Estadual do CearáUniversidade Estadual do CearáUniversidade Estadual do CearáThis descriptive study aimed to analyze the process of communicating adverse events in the hospital context, from the nurses’ perspective. Data was collected in January 2013 in a public hospital in Fortaleza, Ceará, Brazil. A semi-structured interview was held with 37 nurses, covering guiding questions regarding the communication/recording of adverse events. It was found that communication of adverse events exists in the service, but that cases are under-reported and inadequately analyzed; the nurses were not unanimous in identifying the documents indicated for recording events; and a punitive culture predominates in the situations which generate adverse events, evidenced by reports of practices of reprimanding and punishment of the professionals. It is concluded that encouraging appropriate communication of adverse events in the service is necessary, considering recording as indispensable in the organizational communication process, as this is the source of data for analyzing the occurrence of adverse events and ensures patient safety.http://www.revistarene.ufc.br/revista/index.php/revista/article/view/1193/pdf_1NursingNursing Records;Safety Management;Quality of Health Care;Patient Safety .
collection	DOAJ
language	English
format	Article
sources	DOAJ
author	Ilse Maria Tigre de Arruda Leitão Roberta Meneses Oliveira Sarah de Sá Leite Marina Castro Sobral Sarah Vieira Figueiredo Mariana Correia Cadete
spellingShingle	Ilse Maria Tigre de Arruda Leitão Roberta Meneses Oliveira Sarah de Sá Leite Marina Castro Sobral Sarah Vieira Figueiredo Mariana Correia Cadete Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care Rev Rene Nursing Nursing Records; Safety Management; Quality of Health Care; Patient Safety .
author_facet	Ilse Maria Tigre de Arruda Leitão Roberta Meneses Oliveira Sarah de Sá Leite Marina Castro Sobral Sarah Vieira Figueiredo Mariana Correia Cadete
author_sort	Ilse Maria Tigre de Arruda Leitão
title	Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care
title_short	Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care
title_full	Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care
title_fullStr	Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care
title_full_unstemmed	Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care
title_sort	analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care
publisher	Universidade Federal do Ceará
series	Rev Rene
issn	1517-3852 2175-6783
publishDate	2014-01-01
description	This descriptive study aimed to analyze the process of communicating adverse events in the hospital context, from the nurses’ perspective. Data was collected in January 2013 in a public hospital in Fortaleza, Ceará, Brazil. A semi-structured interview was held with 37 nurses, covering guiding questions regarding the communication/recording of adverse events. It was found that communication of adverse events exists in the service, but that cases are under-reported and inadequately analyzed; the nurses were not unanimous in identifying the documents indicated for recording events; and a punitive culture predominates in the situations which generate adverse events, evidenced by reports of practices of reprimanding and punishment of the professionals. It is concluded that encouraging appropriate communication of adverse events in the service is necessary, considering recording as indispensable in the organizational communication process, as this is the source of data for analyzing the occurrence of adverse events and ensures patient safety.
topic	Nursing Nursing Records; Safety Management; Quality of Health Care; Patient Safety .
url	http://www.revistarene.ufc.br/revista/index.php/revista/article/view/1193/pdf_1
work_keys_str_mv	AT ilsemariatigredearrudaleitao analysisofthecommunicationofadverseeventsfromtheperspectiveofthenursesdirectlyinvolvedinpatientcare AT robertamenesesoliveira analysisofthecommunicationofadverseeventsfromtheperspectiveofthenursesdirectlyinvolvedinpatientcare AT sarahdesaleite analysisofthecommunicationofadverseeventsfromtheperspectiveofthenursesdirectlyinvolvedinpatientcare AT marinacastrosobral analysisofthecommunicationofadverseeventsfromtheperspectiveofthenursesdirectlyinvolvedinpatientcare AT sarahvieirafigueiredo analysisofthecommunicationofadverseeventsfromtheperspectiveofthenursesdirectlyinvolvedinpatientcare AT marianacorreiacadete analysisofthecommunicationofadverseeventsfromtheperspectiveofthenursesdirectlyinvolvedinpatientcare
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Analysis of the communication of adverse events from the perspective of the nurses directly involved in patient care

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