Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward

Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despit...

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Bibliographic Details
Main Author: Dobrolyubova Elena
Format: Article
Language:English
Published: Sciendo 2021-06-01
Series:NISPAcee Journal of Public Administration and Policy
Subjects:
businesses
citizens
civil servants
e-government
digital transformation
indicator
measurement
outcomes
public administration
stakeholders
Online Access:https://doi.org/10.2478/nispa-2021-0003
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spelling doaj-4209d4ec57b6462a9f6da60f0f041ee02021-10-03T07:42:48ZengSciendoNISPAcee Journal of Public Administration and Policy1338-43092021-06-01141618610.2478/nispa-2021-0003Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps ForwardDobrolyubova Elena0Center for Public Administration Technologies, Russian Presidential Academy of National Economy and Public Administration (RANEPA), Moscow, Russian Federation.Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despite the high enthusiasm about the prospects of digital transformation in public administration, there is little literature on measuring actual benefits this process might provide to all stakeholders concerned.https://doi.org/10.2478/nispa-2021-0003businessescitizenscivil servantse-governmentdigital transformationindicatormeasurementoutcomespublic administrationstakeholders
collection DOAJ
language English
format Article
sources DOAJ
author Dobrolyubova Elena
spellingShingle Dobrolyubova Elena
Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
NISPAcee Journal of Public Administration and Policy
businesses
citizens
civil servants
e-government
digital transformation
indicator
measurement
outcomes
public administration
stakeholders
author_facet Dobrolyubova Elena
author_sort Dobrolyubova Elena
title Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
title_short Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
title_full Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
title_fullStr Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
title_full_unstemmed Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
title_sort measuring outcomes of digital transformation in public administration: literature review and possible steps forward
publisher Sciendo
series NISPAcee Journal of Public Administration and Policy
issn 1338-4309
publishDate 2021-06-01
description Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despite the high enthusiasm about the prospects of digital transformation in public administration, there is little literature on measuring actual benefits this process might provide to all stakeholders concerned.
topic businesses
citizens
civil servants
e-government
digital transformation
indicator
measurement
outcomes
public administration
stakeholders
url https://doi.org/10.2478/nispa-2021-0003
work_keys_str_mv AT dobrolyubovaelena measuringoutcomesofdigitaltransformationinpublicadministrationliteraturereviewandpossiblestepsforward
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