Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward
Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despit...
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Online Access: | https://doi.org/10.2478/nispa-2021-0003 |
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doaj-4209d4ec57b6462a9f6da60f0f041ee02021-10-03T07:42:48ZengSciendoNISPAcee Journal of Public Administration and Policy1338-43092021-06-01141618610.2478/nispa-2021-0003Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps ForwardDobrolyubova Elena0Center for Public Administration Technologies, Russian Presidential Academy of National Economy and Public Administration (RANEPA), Moscow, Russian Federation.Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despite the high enthusiasm about the prospects of digital transformation in public administration, there is little literature on measuring actual benefits this process might provide to all stakeholders concerned.https://doi.org/10.2478/nispa-2021-0003businessescitizenscivil servantse-governmentdigital transformationindicatormeasurementoutcomespublic administrationstakeholders |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Dobrolyubova Elena |
spellingShingle |
Dobrolyubova Elena Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward NISPAcee Journal of Public Administration and Policy businesses citizens civil servants e-government digital transformation indicator measurement outcomes public administration stakeholders |
author_facet |
Dobrolyubova Elena |
author_sort |
Dobrolyubova Elena |
title |
Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward |
title_short |
Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward |
title_full |
Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward |
title_fullStr |
Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward |
title_full_unstemmed |
Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward |
title_sort |
measuring outcomes of digital transformation in public administration: literature review and possible steps forward |
publisher |
Sciendo |
series |
NISPAcee Journal of Public Administration and Policy |
issn |
1338-4309 |
publishDate |
2021-06-01 |
description |
Digital transformation is the modern mainstream of social and economic development promising significant digital dividends to citizens and businesses worldwide. The theory highlights the importance of digitalization for optimizing the public value of government services for citizens; however, despite the high enthusiasm about the prospects of digital transformation in public administration, there is little literature on measuring actual benefits this process might provide to all stakeholders concerned. |
topic |
businesses citizens civil servants e-government digital transformation indicator measurement outcomes public administration stakeholders |
url |
https://doi.org/10.2478/nispa-2021-0003 |
work_keys_str_mv |
AT dobrolyubovaelena measuringoutcomesofdigitaltransformationinpublicadministrationliteraturereviewandpossiblestepsforward |
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