Does a Confidence Level for Automated Driving Time Estimations Improve the Subjective Evaluation of an Automation HMI?

• Main Authors: Tobias Hecht, Simon Danner, Alexander Feierle, Klaus Bengler
• Format: Article
• Language: English
• Published: MDPI AG 2020-07-01
• Series: Multimodal Technologies and Interaction
• Subjects: automated driving; human–machine interface; confidence display; usability
• Online Access: https://www.mdpi.com/2414-4088/4/3/36

Current research in human factors and automated driving is increasingly focusing on predictable transitions instead of urgent and critical take-overs. Predictive human–machine interface (HMI) elements displaying the remaining time until the next request to intervene were identified as a user need, especially when the user is engaging in non-driving related activities (NDRA). However, these estimations are prone to errors due to changing traffic conditions and updated map-based information. Thus, we investigated a confidence display for Level 3 automated driving time estimations. Based on a preliminary study, a confidence display resembling a mobile phone connectivity symbol was developed. In a mixed-design driving simulator study with 32 participants, we assessed the impact of the confidence display concept (within factor) on usability, frustration, trust and acceptance during city and highway automated driving (between factor). During automated driving sections, participants engaged in a naturalistic visual NDRA to create a realistic scenario. Significant effects were found for the scenario: participants in the city experienced higher levels of frustration. However, the confidence display has no significant impact on the subjective evaluation and most participants preferred the baseline HMI without a confidence symbol.