The impact of knowledge management system quality on the usage continuity and recommendation intention
This study aimed to examine the influence of knowledge management system (KMS) quality on users’ continuance intention. The research model was developed by integrating the concept of DeLone and McLean’s information systems (IS) success model with the expectation confirmation model. To examine the de...
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Hong Kong Bao Long Accounting & Secretarial Limited
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doaj-4bd3bb269c964deb933a5d975255385e2020-11-24T20:49:10ZengHong Kong Bao Long Accounting & Secretarial LimitedKnowledge Management & E-Learning: An International Journal2073-79042073-79042017-06-0192200224The impact of knowledge management system quality on the usage continuity and recommendation intentionEko K. Budiardjo0Gilang Pamenan1Achmad Nizar Hidayanto2Meyliana3Ervi Cofriyanti4Universitas Indonesia, IndonesiaUniversitas Indonesia, IndonesiaUniversitas Indonesia, IndonesiaBina Nusantara University, IndonesiaState Polytechnic of Sriwijaya, IndonesiaThis study aimed to examine the influence of knowledge management system (KMS) quality on users’ continuance intention. The research model was developed by integrating the concept of DeLone and McLean’s information systems (IS) success model with the expectation confirmation model. To examine the developed model, a survey was conducted with 131 respondents from three companies that had implemented a KMS. The data were analyzed using the partial least square (PLS) method. The study demonstrated that both system quality and information/knowledge quality influence all the factors that drive the continuance intention regarding KMS usage, namely perceived usefulness, satisfaction, and trust. Moreover, satisfaction proved to have an impact on users’ recommendation intention concerning the KMS. Therefore, companies should improve the KMS quality in order to drive employees to continuously use the KMS and recommend it to others.http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/501/346 |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Eko K. Budiardjo Gilang Pamenan Achmad Nizar Hidayanto Meyliana Ervi Cofriyanti |
spellingShingle |
Eko K. Budiardjo Gilang Pamenan Achmad Nizar Hidayanto Meyliana Ervi Cofriyanti The impact of knowledge management system quality on the usage continuity and recommendation intention Knowledge Management & E-Learning: An International Journal |
author_facet |
Eko K. Budiardjo Gilang Pamenan Achmad Nizar Hidayanto Meyliana Ervi Cofriyanti |
author_sort |
Eko K. Budiardjo |
title |
The impact of knowledge management system quality on the usage continuity and recommendation intention |
title_short |
The impact of knowledge management system quality on the usage continuity and recommendation intention |
title_full |
The impact of knowledge management system quality on the usage continuity and recommendation intention |
title_fullStr |
The impact of knowledge management system quality on the usage continuity and recommendation intention |
title_full_unstemmed |
The impact of knowledge management system quality on the usage continuity and recommendation intention |
title_sort |
impact of knowledge management system quality on the usage continuity and recommendation intention |
publisher |
Hong Kong Bao Long Accounting & Secretarial Limited |
series |
Knowledge Management & E-Learning: An International Journal |
issn |
2073-7904 2073-7904 |
publishDate |
2017-06-01 |
description |
This study aimed to examine the influence of knowledge management system (KMS) quality on users’ continuance intention. The research model was developed by integrating the concept of DeLone and McLean’s information systems (IS) success model with the expectation confirmation model. To examine the developed model, a survey was conducted with 131 respondents from three companies that had implemented a KMS. The data were analyzed using the partial least square (PLS) method. The study demonstrated that both system quality and information/knowledge quality influence all the factors that drive the continuance intention regarding KMS usage, namely perceived usefulness, satisfaction, and trust. Moreover, satisfaction proved to have an impact on users’ recommendation intention concerning the KMS. Therefore, companies should improve the KMS quality in order to drive employees to continuously use the KMS and recommend it to others. |
url |
http://www.kmel-journal.org/ojs/index.php/online-publication/article/view/501/346 |
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