The process approach to quality management system in the current context of Vietnam

• Main Authors: Hoàng Mạnh Dũng, Hoàng Hữu Lượng, Dương Khuê Tú
• Format: Article
• Language: Vietnamese
• Published: TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2020-08-01
• Series: Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
• Subjects: tiếp cận theo quá trình; tiếp cận theo chức năng; pdca; tư duy dựa trên rủi ro.
• Online Access: https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/714

In 1916, by introducing the book “General and Industrial Management", Henri Fayol established the foundation for cross-departmental approach in quality management system (QMS). This principle has been applied in most QMS all over the world. In 2000, the International Organization for Standardization (ISO) established the principle of process approach to improve the validity and efficiency of QMS. ISO 9001:2015wasofficially published on 15 September 2015 and changed the content of process approach which was promoted by ISO 9001:2000 and ISO 9001:2008. This paper addresses essential changes in the principle of process approach in compliance with ISO 9001:2015 to enhance the awareness and suggest some tools that can be used for successful implementation of QMS in Vietnam.