Applying natural language processing and machine learning techniques to patient experience feedback: a systematic review

Applying natural language processing and machine learning techniques to patient experience feedback: a systematic review

Objectives Unstructured free-text patient feedback contains rich information, and analysing these data manually would require a lot of personnel resources which are not available in most healthcare organisations.To undertake a systematic review of the literature on the use of natural language proces...

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Bibliographic Details
Main Authors:	Kelsey Flott, Joshua Symons, Erik Mayer, Mustafa Khanbhai, Patrick Anyadi
Format:	Article
Language:	English
Published:	BMJ Publishing Group 2021-07-01
Series:	BMJ Health & Care Informatics
Online Access:	https://informatics.bmj.com/content/28/1/e100262.full

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