The effect of logistic service quality on customer satisfaction and loyalty using kansei engineering during the COVID-19 pandemic
This article identifies the influence of logistics service quality in Indonesia on customer satisfaction and loyalty during the COVID-19 pandemic and customer trust as a moderating variable. In this study, the service quality consists of three variables: the quality of staff service, quality of oper...
Main Authors: | Dian Palupi Restuputri, Tri Ratna Indriani, Ilyas Masudin |
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Format: | Article |
Language: | English |
Published: |
Taylor & Francis Group
2021-01-01
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Series: | Cogent Business & Management |
Subjects: | |
Online Access: | http://dx.doi.org/10.1080/23311975.2021.1906492 |
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