Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur
Reception staff loyalty is much influenced by several factors, one of them is job satisfaction. Employee job satisfaction plays important role in creating employee loyalty. For hoteliers who serve as provider of accommodation services, the demand for the creation of quality human resources is maximu...
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Bina Nusantara University
2012-05-01
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Online Access: | https://journal.binus.ac.id/index.php/BBR/article/view/1337 |
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doaj-53d4835c782e411198cf0cab835ea2c02020-11-24T22:21:18ZengBina Nusantara UniversityBinus Business Review2087-12282476-90532012-05-013149350110.21512/bbr.v3i1.13371199Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa TimurAnwar Basalamah0Bina Nusantara UniversityReception staff loyalty is much influenced by several factors, one of them is job satisfaction. Employee job satisfaction plays important role in creating employee loyalty. For hoteliers who serve as provider of accommodation services, the demand for the creation of quality human resources is maximum achievement. One of the important section in the front office is receptionist. Today, hoteliers pay very close attention because the employee turnover will certainly affect the consistency of services offered by the hotel. Therefore, the hotel is getting active in increasing the satisfaction of its staff in order to minimize employee turnover especially in a very important role such the receptionist. Although the validity of the relationship between job satisfaction and reception staff loyalty is still an exciting debate, the result of the research conducted in the Hotel X is expected to help increase employee satisfaction in order to create quality of life that will improve labor productivity.https://journal.binus.ac.id/index.php/BBR/article/view/1337loyalty, job satisfaction, front office, receptionist, hotel |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Anwar Basalamah |
spellingShingle |
Anwar Basalamah Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur Binus Business Review loyalty, job satisfaction, front office, receptionist, hotel |
author_facet |
Anwar Basalamah |
author_sort |
Anwar Basalamah |
title |
Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur |
title_short |
Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur |
title_full |
Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur |
title_fullStr |
Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur |
title_full_unstemmed |
Pengaruh Kepuasan Kerja terhadap Loyalitas Staf Reception pada Hotel X di Madiun Jawa Timur |
title_sort |
pengaruh kepuasan kerja terhadap loyalitas staf reception pada hotel x di madiun jawa timur |
publisher |
Bina Nusantara University |
series |
Binus Business Review |
issn |
2087-1228 2476-9053 |
publishDate |
2012-05-01 |
description |
Reception staff loyalty is much influenced by several factors, one of them is job satisfaction. Employee job satisfaction plays important role in creating employee loyalty. For hoteliers who serve as provider of accommodation services, the demand for the creation of quality human resources is maximum achievement. One of the important section in the front office is receptionist. Today, hoteliers pay very close attention because the employee turnover will certainly affect the consistency of services offered by the hotel. Therefore, the hotel is getting active in increasing the satisfaction of its staff in order to minimize employee turnover especially in a very important role such the receptionist. Although the validity of the relationship between job satisfaction and reception staff loyalty is still an exciting debate, the result of the research conducted in the Hotel X is expected to help increase employee satisfaction in order to create quality of life that will improve labor productivity. |
topic |
loyalty, job satisfaction, front office, receptionist, hotel |
url |
https://journal.binus.ac.id/index.php/BBR/article/view/1337 |
work_keys_str_mv |
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