Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale)
This study is based on the firm chosen from Aegean Exporter’s Union which is one of the 12 exporter’s union united under general secretariat in Turkey. Aim of the paper is to evaluate the survey designed by the service quality criteria. This survey is supposed to measure the needs and expectations o...
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Celal Bayar University
2007-01-01
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Online Access: | http://www2.bayar.edu.tr/yonetimekonomi/dergi/pdf/C14S22007/EFARFAB.pdf |
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doaj-544f81122be94fd88d8a294dc54bc81e2020-11-25T01:46:21ZdeuCelal Bayar UniversityYönetim ve Ekonomi1302-00642007-01-01142137153Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale)Esin FİRUZANAli Rıza FİRUZANAyşe BAKKURTThis study is based on the firm chosen from Aegean Exporter’s Union which is one of the 12 exporter’s union united under general secretariat in Turkey. Aim of the paper is to evaluate the survey designed by the service quality criteria. This survey is supposed to measure the needs and expectations of firms is satisfied by general secretariat. The service quality (fifth blank) and blanks within fifth blank have been measured by servqual scale in Aegean Exporter’s Union. Questions have been combined under different criteria’s through factor analysis.After evaluating the data statistically, the results reported to the Aegean Exporter's union and the firms with in this to make them to serve with higher quality.http://www2.bayar.edu.tr/yonetimekonomi/dergi/pdf/C14S22007/EFARFAB.pdfServqual ÖlçeğiHizmet KalitesiGüvenilirlikServqual ScaleService QualityReliability |
collection |
DOAJ |
language |
deu |
format |
Article |
sources |
DOAJ |
author |
Esin FİRUZAN Ali Rıza FİRUZAN Ayşe BAKKURT |
spellingShingle |
Esin FİRUZAN Ali Rıza FİRUZAN Ayşe BAKKURT Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale) Yönetim ve Ekonomi Servqual Ölçeği Hizmet Kalitesi Güvenilirlik Servqual Scale Service Quality Reliability |
author_facet |
Esin FİRUZAN Ali Rıza FİRUZAN Ayşe BAKKURT |
author_sort |
Esin FİRUZAN |
title |
Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale) |
title_short |
Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale) |
title_full |
Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale) |
title_fullStr |
Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale) |
title_full_unstemmed |
Ege İhracatçılar Birliklerinde Servqual Ölçeği ile Hizmet Kalitesinin Ölçülmesi(Measurement of Service Quality in Aegean Exporter’s Union by Servqual Scale) |
title_sort |
ege i̇hracatçılar birliklerinde servqual ölçeği ile hizmet kalitesinin ölçülmesi(measurement of service quality in aegean exporter’s union by servqual scale) |
publisher |
Celal Bayar University |
series |
Yönetim ve Ekonomi |
issn |
1302-0064 |
publishDate |
2007-01-01 |
description |
This study is based on the firm chosen from Aegean Exporter’s Union which is one of the 12 exporter’s union united under general secretariat in Turkey. Aim of the paper is to evaluate the survey designed by the service quality criteria. This survey is supposed to measure the needs and expectations of firms is satisfied by general secretariat. The service quality (fifth blank) and blanks within fifth blank have been measured by servqual scale in Aegean Exporter’s Union. Questions have been combined under different criteria’s through factor analysis.After evaluating the data statistically, the results reported to the Aegean Exporter's union and the firms with in this to make them to serve with higher quality. |
topic |
Servqual Ölçeği Hizmet Kalitesi Güvenilirlik Servqual Scale Service Quality Reliability |
url |
http://www2.bayar.edu.tr/yonetimekonomi/dergi/pdf/C14S22007/EFARFAB.pdf |
work_keys_str_mv |
AT esinfiruzan egeihracatcılarbirliklerindeservqualolcegiilehizmetkalitesininolculmesimeasurementofservicequalityinaegeanexportersunionbyservqualscale AT alirızafiruzan egeihracatcılarbirliklerindeservqualolcegiilehizmetkalitesininolculmesimeasurementofservicequalityinaegeanexportersunionbyservqualscale AT aysebakkurt egeihracatcılarbirliklerindeservqualolcegiilehizmetkalitesininolculmesimeasurementofservicequalityinaegeanexportersunionbyservqualscale |
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