Methods and Algorythms of Alternatives Ranging in Managing the Telecommunication Services Guality.

• Main Authors: Pham Quang Hiep, Kvyatkovskaya Irina Yurievna, Shurshev Valery Fedorovich, Popov Georgy Alexandrovich
• Format: Article
• Language: English
• Published: University of Zagreb, Faculty of organization and informatics 2015-07-01
• Series: Journal of Information and Organizational Sciences
• Subjects: quality index, telecommunication service, set of indices, ranging, factor-set, associative matrix, alternative, Pareto layer, meta-index, Kemeni median
• Online Access: http://jios.foi.hr/index.php/jios/article/view/942
• ISSN: 1846-3312; 1846-9418

The article deals with methods of solving the problem of ranging of alternatives in information-analytical system of managing the quality of telecommunication services rendering process. Tasks of choice are determined, in which the alternatives are as follows: states of quality of different objects in the structure of telecommunication company management. An algorithm of ranging of objects is elaborated for the case of using unstructured set of indices. The algorithm enables to determine the objects priorities and to select the best ones among them. The suggested methods may be used while elaborating the programs of improvement of telecommunication companies competitiveness.