A cause and effect two-stage BSC-DEA method for measuring the relative efficiency of organizations
This paper presents an integration of balanced score card (BSE) with two-stage data envelopment analysis (DEA). The proposed model of this paper uses different financial and non-financial perspectives to evaluate the performance of decision making units in different BSC stages. At each stage, a two-...
Main Authors: | , , , |
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Format: | Article |
Language: | English |
Published: |
Growing Science
2011-01-01
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Series: | Management Science Letters |
Subjects: | |
Online Access: | http://www.growingscience.com/msl/Vol1/msl_2010_6.pdf |
Summary: | This paper presents an integration of balanced score card (BSE) with two-stage data envelopment analysis (DEA). The proposed model of this paper uses different financial and non-financial perspectives to evaluate the performance of decision making units in different BSC stages. At each stage, a two-stage DEA method is implemented to measure the relative efficiency of decision making units and the results are monitored using the cause and effect relationships. An empirical study for a banking sector is also performed using the method developed in this paper and the results are briefly analyzed. |
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ISSN: | 1923-9335 1923-9343 |