Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018
Background & Objective: Evaluation of satisfaction of students with educational services of universities can show the gap between their expectations and the current state. Therefore, this study aimed to determine the quality gap of educational services from the viewpoint of residency students of...
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Zanjan University of Medical Sciences and Health Services
2019-10-01
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Online Access: | http://zums.ac.ir/edujournal/article-1-1136-en.pdf |
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doaj-5a64dfeaa30343ea8ae8d1ad93ce5c422020-11-25T01:54:34ZengZanjan University of Medical Sciences and Health ServicesJournal of Medical Education Development2251-95212251-95212019-10-01123418Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018Hamid SarafrazMina ShabaniNima Motamed Alireza ArmanikianBackground & Objective: Evaluation of satisfaction of students with educational services of universities can show the gap between their expectations and the current state. Therefore, this study aimed to determine the quality gap of educational services from the viewpoint of residency students of Zanjan University of Medical Sciences in 2017-2018. Materials and Methods: This analytical and cross-sectional study was performed on 188 residency students selected by census sampling. Data were collected using SERVQUAL, and data analysis was carried out by SPSS version 24 using descriptive statistics and paired t-test. Results: In this study, 106 subjects (56%) were female and 82 participants (46%) were male. In terms of age, 122 individuals were below the age of 25 (65%), whereas 66 residency students were above 35 years (35%). According to paired t-test, there was a difference between expectations and perceptions of residency students from the quality of educational services and a negative service gap in five dimensions (P=0.001, t>1.97). In this regard, the highest and lowest gaps were related to the dimensions of reliable (-2.43) and physical dimension and tangible (-2.1), respectively. Conclusion: From the perspective of residency students of Zanjan University of Medical Sciences, there was a negative gap between expectations of quality of educational services with the current state.http://zums.ac.ir/edujournal/article-1-1136-en.pdfquality gapeducational servicesservqual |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Hamid Sarafraz Mina Shabani Nima Motamed Alireza Armanikian |
spellingShingle |
Hamid Sarafraz Mina Shabani Nima Motamed Alireza Armanikian Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018 Journal of Medical Education Development quality gap educational services servqual |
author_facet |
Hamid Sarafraz Mina Shabani Nima Motamed Alireza Armanikian |
author_sort |
Hamid Sarafraz |
title |
Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018 |
title_short |
Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018 |
title_full |
Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018 |
title_fullStr |
Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018 |
title_full_unstemmed |
Evaluation of Quality Gap of Educational Services from the Residency Students Viewpoint of Zanjan University of Medical Sciences in 2017-2018 |
title_sort |
evaluation of quality gap of educational services from the residency students viewpoint of zanjan university of medical sciences in 2017-2018 |
publisher |
Zanjan University of Medical Sciences and Health Services |
series |
Journal of Medical Education Development |
issn |
2251-9521 2251-9521 |
publishDate |
2019-10-01 |
description |
Background & Objective: Evaluation of satisfaction of students with educational services of universities can show the gap between their expectations and the current state. Therefore, this study aimed to determine the quality gap of educational services from the viewpoint of residency students of Zanjan University of Medical Sciences in 2017-2018.
Materials and Methods: This analytical and cross-sectional study was performed on 188 residency students selected by census sampling. Data were collected using SERVQUAL, and data analysis was carried out by SPSS version 24 using descriptive statistics and paired t-test.
Results: In this study, 106 subjects (56%) were female and 82 participants (46%) were male. In terms of age, 122 individuals were below the age of 25 (65%), whereas 66 residency students were above 35 years (35%). According to paired t-test, there was a difference between expectations and perceptions of residency students from the quality of educational services and a negative service gap in five dimensions (P=0.001, t>1.97). In this regard, the highest and lowest gaps were related to the dimensions of reliable (-2.43) and physical dimension and tangible (-2.1), respectively.
Conclusion: From the perspective of residency students of Zanjan University of Medical Sciences, there was a negative gap between expectations of quality of educational services with the current state. |
topic |
quality gap educational services servqual |
url |
http://zums.ac.ir/edujournal/article-1-1136-en.pdf |
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