Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality
The development of technology has been significantly give the implication towards consumer’s behaviour in having the online purchase intention via mobile app that has been developed by the e-commerce company to serve better and deliver a better service to the consumers; especially when internet has...
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The Institute of Aviation
2019-06-01
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doaj-5db830b8f6ff44bf8e294a704e97c5972020-11-25T01:09:37ZengThe Institute of AviationMarketing of Scientific and Research Organisations2353-85032353-84142019-06-0132217520610.2478/minib-2019-0035Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service qualityMarkun Hanjaya0Kenny1Freddy Gunawan2Bina Nusantara UniversityBina Nusantara UniversityBina Nusantara UniversityThe development of technology has been significantly give the implication towards consumer’s behaviour in having the online purchase intention via mobile app that has been developed by the e-commerce company to serve better and deliver a better service to the consumers; especially when internet has connected people through their smartphones. The insignificant growth in doing the online purchase via mobile app which does not go along with the growth of internet mobile users in Indonesia and Singapore will deliver this study in order to evaluate and validate the implication of ease of use, usefulness, system quality, information quality, and service quality towards consumer’s behaviour in having the online purchase intention via mobile app. Data was gathered with survey by spreading 100 questionnaires randomly to the respondents who had the experience in doing the online purchase via mobile app in the last 6 months in Indonesia and Singapore. The methodology in doing this study is the quantitative approach by considering the connection amongst the independent variables and the dependent variables. This research found that usefulness and information quality significantly affect the online purchase intention through mobile app in Indonesia while in Singapore ease of use, usefulness, and service quality significantly affect the online purchase intention through mobile app.http://minib.pl/en/understanding-factors-influencing-consumers-online-purchase-intention-via-mobile-app-perceived-ease-of-use-perceived-usefulness-system-quality-information-quality-and-service-quality/consumer’s behaviourease of useinformation qualitymobile apponline purchase Intentionservice qualitysystem qualityusefulness |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Markun Hanjaya Kenny Freddy Gunawan |
spellingShingle |
Markun Hanjaya Kenny Freddy Gunawan Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality Marketing of Scientific and Research Organisations consumer’s behaviour ease of use information quality mobile app online purchase Intention service quality system quality usefulness |
author_facet |
Markun Hanjaya Kenny Freddy Gunawan |
author_sort |
Markun Hanjaya |
title |
Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality |
title_short |
Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality |
title_full |
Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality |
title_fullStr |
Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality |
title_full_unstemmed |
Understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality |
title_sort |
understanding factors influencing consumers online purchase intention via mobile app: perceived ease of use, perceived usefulness, system quality, information quality, and service quality |
publisher |
The Institute of Aviation |
series |
Marketing of Scientific and Research Organisations |
issn |
2353-8503 2353-8414 |
publishDate |
2019-06-01 |
description |
The development of technology has been significantly give the implication towards consumer’s behaviour in having the online purchase intention via mobile app that has been developed by the e-commerce company to serve better and deliver a better service to the consumers; especially when internet has connected people through their smartphones. The insignificant growth in doing the online purchase via mobile app which does not go along with the growth of internet mobile users in Indonesia and Singapore will deliver this study in order to evaluate and validate the implication of ease of use, usefulness, system quality, information quality, and service quality towards consumer’s behaviour in having the online purchase intention via mobile app. Data was gathered with survey by spreading 100 questionnaires randomly to the respondents who had the experience in doing the online purchase via mobile app in the last 6 months in Indonesia and Singapore. The methodology in doing this study is the quantitative approach by considering the connection amongst the independent variables and the dependent variables. This research found that usefulness and information quality significantly affect the online purchase intention through mobile app in Indonesia while in Singapore ease of use, usefulness, and service quality significantly affect the online purchase intention through mobile app. |
topic |
consumer’s behaviour ease of use information quality mobile app online purchase Intention service quality system quality usefulness |
url |
http://minib.pl/en/understanding-factors-influencing-consumers-online-purchase-intention-via-mobile-app-perceived-ease-of-use-perceived-usefulness-system-quality-information-quality-and-service-quality/ |
work_keys_str_mv |
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