Evaluation of satisfaction levels of expatriate patients presenting to emergency department
People who emigrated from Turkey to European countries for work are called expatriate. It was aimed to analyze demographic characteristics of expatriate patients who presented to the emergency department, to compare satisfaction levels of emergency departments between their country of residence and...
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doaj-5e9f40601b224c6193fbce2d9f7395102021-09-21T21:21:10ZengPAGEPress PublicationsEmergency Care Journal1826-98262282-20542021-09-0117310.4081/ecj.2021.9812Evaluation of satisfaction levels of expatriate patients presenting to emergency departmentSuleyman Ersoy0Naime Meriç Konar1Hacı Mehmet Çalışkan2Bedriye Müge Sönmez3Burak Çelik4Department of Emergency Medicine, Kırşehir Ahi Evran University Faculty of Medicine, Kırşehir2Department of Medical Statistics, Kırşehir Ahi Evran University Faculty of Medicine, KırşehirDepartment of Emergency Medicine, Kırşehir Ahi Evran University Faculty of Medicine, KırşehirDışkapı Yıldırım Beyazıt Training and Research Hospital, Department of Emergency Medicine,Assoc. Prof.Kırşehir Training and Research Hospital, Department of Emergency Medicine,Consultant Doctor People who emigrated from Turkey to European countries for work are called expatriate. It was aimed to analyze demographic characteristics of expatriate patients who presented to the emergency department, to compare satisfaction levels of emergency departments between their country of residence and Turkey, and to identify the factors that affect patient satisfaction. This descriptive study was conducted with questionnaires filled by face-to-face interviews in 150 expatriate patients who were living abroad, came to Turkey for vacation/annual permit and applied to the emergency department with any complaint. We found a statistically significant difference when we evaluated expatriate patients’ monthly average number of emergency department applies and their views on priority to apply to emergency departments for health problems, the cleanliness of emergency departments, attitude of doctors, security and receptionist/nursing staff towards patients in Turkey and in their country of residence. It has been found that expatriates prefer the emergency department more in our country and they are more satisfied in their country of residence in terms of the cleanliness of emergency department, attitude of doctors, security and receptionist/ nursing staff. https://pagepressjournals.org/index.php/ecj/article/view/9812Emergency departmentexpatriatepatient satisfactionquestionnaire |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Suleyman Ersoy Naime Meriç Konar Hacı Mehmet Çalışkan Bedriye Müge Sönmez Burak Çelik |
spellingShingle |
Suleyman Ersoy Naime Meriç Konar Hacı Mehmet Çalışkan Bedriye Müge Sönmez Burak Çelik Evaluation of satisfaction levels of expatriate patients presenting to emergency department Emergency Care Journal Emergency department expatriate patient satisfaction questionnaire |
author_facet |
Suleyman Ersoy Naime Meriç Konar Hacı Mehmet Çalışkan Bedriye Müge Sönmez Burak Çelik |
author_sort |
Suleyman Ersoy |
title |
Evaluation of satisfaction levels of expatriate patients presenting to emergency department |
title_short |
Evaluation of satisfaction levels of expatriate patients presenting to emergency department |
title_full |
Evaluation of satisfaction levels of expatriate patients presenting to emergency department |
title_fullStr |
Evaluation of satisfaction levels of expatriate patients presenting to emergency department |
title_full_unstemmed |
Evaluation of satisfaction levels of expatriate patients presenting to emergency department |
title_sort |
evaluation of satisfaction levels of expatriate patients presenting to emergency department |
publisher |
PAGEPress Publications |
series |
Emergency Care Journal |
issn |
1826-9826 2282-2054 |
publishDate |
2021-09-01 |
description |
People who emigrated from Turkey to European countries for work are called expatriate. It was aimed to analyze demographic characteristics of expatriate patients who presented to the emergency department, to compare satisfaction levels of emergency departments between their country of residence and Turkey, and to identify the factors that affect patient satisfaction. This descriptive study was conducted with questionnaires filled by face-to-face interviews in 150 expatriate patients who were living abroad, came to Turkey for vacation/annual permit and applied to the emergency department with any complaint. We found a statistically significant difference when we evaluated expatriate patients’ monthly average number of emergency department applies and their views on priority to apply to emergency departments for health problems, the cleanliness of emergency departments, attitude of doctors, security and receptionist/nursing staff towards patients in Turkey and in their country of residence. It has been found that expatriates prefer the emergency department more in our country and they are more satisfied in their country of residence in terms of the cleanliness of emergency department, attitude of doctors, security and receptionist/ nursing staff.
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topic |
Emergency department expatriate patient satisfaction questionnaire |
url |
https://pagepressjournals.org/index.php/ecj/article/view/9812 |
work_keys_str_mv |
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