The development of a hassle-based diagnostic scale for predicting burnout in call centres
The aim of this study was to develop a brief daily hassle diagnostic questionnaire that could be used to identify daily hassles for customer service representatives within a call centre environment, and to investigate the relationship between daily hassles and burnout. A crosssectional survey was us...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
AOSIS
2009-08-01
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| Series: | South African Journal of Human Resource Management |
| Subjects: | |
| Online Access: | https://sajhrm.co.za/index.php/sajhrm/article/view/181 |