COMPARATIVE ANALYSIS OF THE INFLUENCE OF SERVICE QUALITY AND PROMOTION ON ONLINE TRANSPORTATION SERVICES CUSTOMER SATISFACTION IN PALEMBANGS, INDONESIA
This study aims to analyze and test the customer satisfaction model of online transportation services in Palembang. The variables observed in the customer satisfaction model are service quality and promotion. This study uses primary data obtained by distributing questionnaires online using google do...
Main Authors: | Maulana A., Novalia N., Raneo A.P., Wita F.W.K. |
---|---|
Format: | Article |
Language: | English |
Published: |
Russian Journal of Agricultural and Socio-Economic Sciences
2020-10-01
|
Series: | Russian Journal of Agricultural and Socio-Economic Sciences |
Subjects: |
Similar Items
-
The effect of promotion, quality of service and security on customer retention mediated by customer satisfaction on OVO application
by: Vicktor Samuel Samosir, et al.
Published: (2021-07-01) -
EFFECT OF SERVICE QUALITY AND CUSTOMER SATISFACTION OF WORD OF MOUTH IN PT. TELKOMSEL OF PALEMBANG CITY
by: Putra A.T., et al.
Published: (2020-08-01) -
Theoretical approaches to the audit of customer satisfaction on the service market
by: Kateřina Ryglová
Published: (2006-01-01) -
Price, service quality and trust on online transportation towards customer satisfaction
by: Yusepaldo Pasharibu, et al.
Published: (2018-10-01) -
Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization
by: Simpson, Eric Phillip
Published: (2006)