Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy

• Main Authors: UJU VIOLET ALOLA, Simplice A Asongu, Andrew Adewale Alola
• Format: Article
• Language: English
• Published: Universitas Gadjah Mada 2019-12-01
• Series: Gadjah Mada International Journal of Business
• Subjects: supervisor incivility; cynicism; self-efficacy; job embeddedness; nigeria.
• Online Access: https://jurnal.ugm.ac.id/gamaijb/article/view/39647

Applying the conservation of resource resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study.  Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation