PENGARUH TANGIBLE, EMPATHY, RELIABILITY, RESPONSIVENESSdan ASSURANCE TERHADAP LOYALITAS PELANGGAN BERBELANJA PADA TOKO TITA DI LUBUK BUAYA KOTA PADANG
This aim of the research is to analyze the Tangible, Empathy, Reliability, Responsiveness and Assurance can affect customer’s loyality. The research is Quantitative and uses non-probability purposive sampling technique. The research using the model of multiple regression statistical analysis to dete...
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| Format: | Article |
| Language: | Indonesian |
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STKIP PGRI Sumatera Barat
2015-11-01
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| Series: | Economica |
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| Online Access: | http://ejournal.stkip-pgri-sumbar.ac.id/index.php/economica/article/view/237/pdf_50 |