Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review
Successful settlement and integration are key objectives of migration policy in most host countries, yet ‘immigrant settlement services literacy’ (ISSL) and settlement service utilisation are poorly understood. This review investigates ISSL, a conceptual framework where new migrants develop abilitie...
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doaj-64d4d77304894bca9191674631a2cca42021-09-19T05:01:46ZengElsevierWellbeing, Space and Society2666-55812021-01-012100057Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic reviewJulianne Abood0Kerry Woodward1Michael Polonsky2Julie Green3Zulfan Tadjoeddin4Andre Renzaho5Translational Health Research Institute, Western Sydney University, Locked Bag 1797, Penrith NSW 2751 Australia; Corresponding author.Centre for Sustainable Communities, University of Canberra, 11 Kirinari St, Bruce ACT 2617 AustraliaDeakin Business School, Deakin University, 221 Burwood Hwy, Burwood VIC 3125 AustraliaSchool of Health Sciences, Western Sydney University, Locked Bag 1797, Penrith NSW 2751 Australia; Murdoch Children's Research Institute, Royal Children's Hospital, Flemington Road, Parkville VIC 3052 Australia; Department of Paediatrics, University of Melbourne, VIC 3010 AustraliaSchool of Social Sciences, Western Sydney University, Locked Bag 1797, Penrith NSW 2751 AustraliaTranslational Health Research Institute, Western Sydney University, Locked Bag 1797, Penrith NSW 2751 Australia; Maternal, Child and Adolescent Health Program, Burnet Institute, Melbourne 3004, AustraliaSuccessful settlement and integration are key objectives of migration policy in most host countries, yet ‘immigrant settlement services literacy’ (ISSL) and settlement service utilisation are poorly understood. This review investigates ISSL, a conceptual framework where new migrants develop abilities to know, understand, access, critically navigate, and advocate for more effective settlement services. The systematic review adhered to the PRISMA guidelines and was registered with PROSPERO. Eight databases (CINAHL, EMBASE, PubMed, PsycINFO, ProQuest Social Science, Scopus, SocIndex and Web of Science) were searched and 105 studies were included for narrative synthesis. One study used the term ‘settlement service literacy’, while the other studies referenced proxy terms for ISSL. All studies reported indicators of the basic level of ISSL, as well as reporting barriers and enablers to accessing services and information. The studies were grouped into four service domains of health (n=70), settlement services (n=7), language services and information literacy (n=7), and social support services (n=21), to identify service specific factors. Language proficiency was identified as the main barrier (96%) to accessing information and services, with related factors represented across all service domains. Enabling factors to gaining knowledge about information and services were identified in 32% of studies. Individual factors in combination with systemic, service, and practical barriers were found to impact negatively on new migrants’ ability to obtain knowledge about, gain access to, and utilise settlement services. Understanding ISSL in the context of new migrants’ resettlement process has important implications for reducing structural inequalities, and for ensuring successful settlement outcomes and wellbeing.http://www.sciencedirect.com/science/article/pii/S2666558121000300MigrationSettlement services literacyService utilisationRefugeesNew migrantsWellbeing |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Julianne Abood Kerry Woodward Michael Polonsky Julie Green Zulfan Tadjoeddin Andre Renzaho |
spellingShingle |
Julianne Abood Kerry Woodward Michael Polonsky Julie Green Zulfan Tadjoeddin Andre Renzaho Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review Wellbeing, Space and Society Migration Settlement services literacy Service utilisation Refugees New migrants Wellbeing |
author_facet |
Julianne Abood Kerry Woodward Michael Polonsky Julie Green Zulfan Tadjoeddin Andre Renzaho |
author_sort |
Julianne Abood |
title |
Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review |
title_short |
Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review |
title_full |
Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review |
title_fullStr |
Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review |
title_full_unstemmed |
Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review |
title_sort |
understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: a mixed methods systematic review |
publisher |
Elsevier |
series |
Wellbeing, Space and Society |
issn |
2666-5581 |
publishDate |
2021-01-01 |
description |
Successful settlement and integration are key objectives of migration policy in most host countries, yet ‘immigrant settlement services literacy’ (ISSL) and settlement service utilisation are poorly understood. This review investigates ISSL, a conceptual framework where new migrants develop abilities to know, understand, access, critically navigate, and advocate for more effective settlement services. The systematic review adhered to the PRISMA guidelines and was registered with PROSPERO. Eight databases (CINAHL, EMBASE, PubMed, PsycINFO, ProQuest Social Science, Scopus, SocIndex and Web of Science) were searched and 105 studies were included for narrative synthesis. One study used the term ‘settlement service literacy’, while the other studies referenced proxy terms for ISSL. All studies reported indicators of the basic level of ISSL, as well as reporting barriers and enablers to accessing services and information. The studies were grouped into four service domains of health (n=70), settlement services (n=7), language services and information literacy (n=7), and social support services (n=21), to identify service specific factors. Language proficiency was identified as the main barrier (96%) to accessing information and services, with related factors represented across all service domains. Enabling factors to gaining knowledge about information and services were identified in 32% of studies. Individual factors in combination with systemic, service, and practical barriers were found to impact negatively on new migrants’ ability to obtain knowledge about, gain access to, and utilise settlement services. Understanding ISSL in the context of new migrants’ resettlement process has important implications for reducing structural inequalities, and for ensuring successful settlement outcomes and wellbeing. |
topic |
Migration Settlement services literacy Service utilisation Refugees New migrants Wellbeing |
url |
http://www.sciencedirect.com/science/article/pii/S2666558121000300 |
work_keys_str_mv |
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