Customer knowledge management - A literature review

In this information age, the concept of Customer Knowledge Management (CKM) has been taken as one of the important strategies, and it has been used thoroughly to enhance the advantage competitiveness for organizations. By reviewing 146 related academic articles, this study generalizes the issues inv...

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Main Authors:	Nguyễn Thu Nha Trang, Nguyễn Văn Hồng
Format:	Article
Language:	Vietnamese
Published:	TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH 2020-06-01
Series:	Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
Subjects:	quản trị quan hệ khách hàng quản trị tri thức khách hàng quản trị tri thức tri thức khách hàng
Online Access:	https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/478

id	doaj-6559dcfb69d34d43b0bba79769843fe2
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spelling	doaj-6559dcfb69d34d43b0bba79769843fe22021-09-13T08:54:59ZvieTẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINHTạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh2734-93062734-95782020-06-01143648310.46223/HCMCOUJS.econ.vi.14.3.478.2019422Customer knowledge management - A literature reviewNguyễn Thu Nha Trang0Nguyễn Văn Hồng1Trường Đại học Cần ThơSở Kế hoạch - Đầu tư, Thành phố Cần ThơIn this information age, the concept of Customer Knowledge Management (CKM) has been taken as one of the important strategies, and it has been used thoroughly to enhance the advantage competitiveness for organizations. By reviewing 146 related academic articles, this study generalizes the issues involving with the concept of CKM, the classifications of customer knowledge, the empirical studies in the world. Based on reviewing literatures, it can be concluded with some future suggestions that help to improve the customer knowledge management role.https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/478quản trị quan hệ khách hàngquản trị tri thức khách hàngquản trị tri thứctri thức khách hàng
collection	DOAJ
language	Vietnamese
format	Article
sources	DOAJ
author	Nguyễn Thu Nha Trang Nguyễn Văn Hồng
spellingShingle	Nguyễn Thu Nha Trang Nguyễn Văn Hồng Customer knowledge management - A literature review Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh quản trị quan hệ khách hàng quản trị tri thức khách hàng quản trị tri thức tri thức khách hàng
author_facet	Nguyễn Thu Nha Trang Nguyễn Văn Hồng
author_sort	Nguyễn Thu Nha Trang
title	Customer knowledge management - A literature review
title_short	Customer knowledge management - A literature review
title_full	Customer knowledge management - A literature review
title_fullStr	Customer knowledge management - A literature review
title_full_unstemmed	Customer knowledge management - A literature review
title_sort	customer knowledge management - a literature review
publisher	TẠP CHÍ KHOA HỌC ĐẠI HỌC MỞ THÀNH PHỐ HỒ CHÍ MINH
series	Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh
issn	2734-9306 2734-9578
publishDate	2020-06-01
description	In this information age, the concept of Customer Knowledge Management (CKM) has been taken as one of the important strategies, and it has been used thoroughly to enhance the advantage competitiveness for organizations. By reviewing 146 related academic articles, this study generalizes the issues involving with the concept of CKM, the classifications of customer knowledge, the empirical studies in the world. Based on reviewing literatures, it can be concluded with some future suggestions that help to improve the customer knowledge management role.
topic	quản trị quan hệ khách hàng quản trị tri thức khách hàng quản trị tri thức tri thức khách hàng
url	https://journalofscience.ou.edu.vn/index.php/econ-vi/article/view/478
work_keys_str_mv	AT nguyenthunhatrang customerknowledgemanagementaliteraturereview AT nguyenvanhong customerknowledgemanagementaliteraturereview
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Customer knowledge management - A literature review

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