Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang)
Research about the effect of the Quality Management System ISO upon employee's performance through quality corporate culture can be seen from three dimensions. The three dimensions are ISO 9001 certification planning, corporate commitment and procedure implementation. With PT. Otsuka Indonesia...
Main Authors: | , |
---|---|
Format: | Article |
Language: | English |
Published: |
Petra Christian University
2011-01-01
|
Series: | Jurnal Manajemen dan Wirausaha |
Subjects: | |
Online Access: | http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18332 |
id |
doaj-674ada04fb8c4249af8b1f83907e0a84 |
---|---|
record_format |
Article |
spelling |
doaj-674ada04fb8c4249af8b1f83907e0a842020-11-24T21:06:59ZengPetra Christian UniversityJurnal Manajemen dan Wirausaha1411-14382011-01-01132162176Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang)Hatane SemuelJoni ZulkarnainResearch about the effect of the Quality Management System ISO upon employee's performance through quality corporate culture can be seen from three dimensions. The three dimensions are ISO 9001 certification planning, corporate commitment and procedure implementation. With PT. Otsuka Indonesia Malang as the object and 110 randomly chosen employees as the respondent in collecting the data, this research found the result. According to the employees, ISO 9001 certification planning, corporate commitment, and procedure implementation have been running well. It also gives the significant positive effects upon quality corporate culture. Furthermore, the quality culture also gives the significant positive effects toward employee's performance. However, employees still have perception that quality culture is not too strong because of the empowerment and involvement as well as quality improvement team work which have not run optimally. http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18332ISO 9001quality management systemquality cultureperformance |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Hatane Semuel Joni Zulkarnain |
spellingShingle |
Hatane Semuel Joni Zulkarnain Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang) Jurnal Manajemen dan Wirausaha ISO 9001 quality management system quality culture performance |
author_facet |
Hatane Semuel Joni Zulkarnain |
author_sort |
Hatane Semuel |
title |
Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang) |
title_short |
Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang) |
title_full |
Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang) |
title_fullStr |
Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang) |
title_full_unstemmed |
Pengaruh Sistem Manajemen Mutu Iso Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan (Studi Kasus PT. Otsuka Indonesia Malang) |
title_sort |
pengaruh sistem manajemen mutu iso terhadap kinerja karyawan melalui budaya kualitas perusahaan (studi kasus pt. otsuka indonesia malang) |
publisher |
Petra Christian University |
series |
Jurnal Manajemen dan Wirausaha |
issn |
1411-1438 |
publishDate |
2011-01-01 |
description |
Research about the effect of the Quality Management System ISO upon employee's performance through quality corporate culture can be seen from three dimensions. The three dimensions are ISO 9001 certification planning, corporate commitment and procedure implementation. With PT. Otsuka Indonesia Malang as the object and 110 randomly chosen employees as the respondent in collecting the data, this research found the result. According to the employees, ISO 9001 certification planning, corporate commitment, and procedure implementation have been running well. It also gives the significant positive effects upon quality corporate culture. Furthermore, the quality culture also gives the significant positive effects toward employee's performance. However, employees still have perception that quality culture is not too strong because of the empowerment and involvement as well as quality improvement team work which have not run optimally. |
topic |
ISO 9001 quality management system quality culture performance |
url |
http://puslit2.petra.ac.id/ejournal/index.php/man/article/view/18332 |
work_keys_str_mv |
AT hatanesemuel pengaruhsistemmanajemenmutuisoterhadapkinerjakaryawanmelaluibudayakualitasperusahaanstudikasusptotsukaindonesiamalang AT jonizulkarnain pengaruhsistemmanajemenmutuisoterhadapkinerjakaryawanmelaluibudayakualitasperusahaanstudikasusptotsukaindonesiamalang |
_version_ |
1716764124897083392 |