Improving the Internal Auditing Procedure by Using SIPOC Diagrams

• Main Author: Tzvetelin Gueorguiev
• Format: Article
• Language: English
• Published: Innovations and Sustainability Academy 2018-06-01
• Series: Journal of Innovations and Sustainability
• Subjects: audit; SIPOC; Educational Organization Management System; EOMS; ISO 19011
• Online Access: https://sites.google.com/site/journalinsust/home/journal-of-innovations-and-sustainability-vol-4-no-2-2018/improving-the-internal-auditing-procedure-by-using-sipoc-diagrams

Auditing is intended to provide a better understanding of a system and to provide insights on the possibilities for improvement. The University of Ruse has implemented a management system in compliance with ISO 9001 since 2004. Thus, for more than a dozen of years it has experience in auditing its management system – both by internal and external audits. In 2017 ISO has published the draft standard ISO / DIS 21001 that defines the requirements for a quality management system of any type of educational organization. This article presents a proposal for improvement of the current internal auditing procedure.