A Survey on Trust to Hospital Services after Health Transformation Plan
Objective (s): Success in competitive situation among organizations requires the ability to develop trust-based relationships and lack of that in organizations, especially hospital as one of the most important organization, may have irreparable consequences for the consumers. Therefore, this study a...
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2020-06-01
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doaj-7031f4e913744946be4158d912e1af452020-11-25T04:06:20ZfasIranian Institute for Health Sciences ResearchPayesh1680-76262008-45362020-06-01193243254A Survey on Trust to Hospital Services after Health Transformation PlanMohammad Khammarnia0Zakiye Hashemi Karghash1Mostafa Peyvand2Shirin kooshesh3Farzad Ramezani4 Health Promotion Research Center, Zahedan University of Medical Sciences, Zahedan, Iran Student Research Committee, Zahedan University of Medical Sciences, Zahedan, Iran Student Research Committee, Zahedan University of Medical Sciences, Zahedan, Iran Student Research Committee, Zahedan University of Medical Sciences, Zahedan, Iran Student Research Committee, Zahedan University of Medical Sciences, Zahedan, Iran Objective (s): Success in competitive situation among organizations requires the ability to develop trust-based relationships and lack of that in organizations, especially hospital as one of the most important organization, may have irreparable consequences for the consumers. Therefore, this study aimed to determine trsust of patients to hospital services after implementation of the health Transformation plan (HTP). Methods: A cross -sectional study carried out at Zahedan University of Medical Sciences (ZAUMS) in 2019. Study population consist of all patients who referred to the nine hospitals in Zahedan. About 535 participants were selected by a multi-stage cluster sampling method. Data was collected using a standard questionnaire. Results: Most patients were female (51/5 %). The mean trust score in all hospitals was 56.5(18.7) (low confident). A non-university hospital had the highest trust mean score (84.04). Also, the lowest trust score belonged to a-none university hospital (49.740. Service quality dimension and trust to specialty of physician had the highest and the lowest score, respectively (14.8 and 4.8). Conclusion: Patients had low trust to hospitals. This requires sufficient interventions to examine the causes of the problem.http://payeshjournal.ir/article-1-1344-en.htmltrusthospitalhealth transformation plan |
collection |
DOAJ |
language |
fas |
format |
Article |
sources |
DOAJ |
author |
Mohammad Khammarnia Zakiye Hashemi Karghash Mostafa Peyvand Shirin kooshesh Farzad Ramezani |
spellingShingle |
Mohammad Khammarnia Zakiye Hashemi Karghash Mostafa Peyvand Shirin kooshesh Farzad Ramezani A Survey on Trust to Hospital Services after Health Transformation Plan Payesh trust hospital health transformation plan |
author_facet |
Mohammad Khammarnia Zakiye Hashemi Karghash Mostafa Peyvand Shirin kooshesh Farzad Ramezani |
author_sort |
Mohammad Khammarnia |
title |
A Survey on Trust to Hospital Services after Health Transformation Plan |
title_short |
A Survey on Trust to Hospital Services after Health Transformation Plan |
title_full |
A Survey on Trust to Hospital Services after Health Transformation Plan |
title_fullStr |
A Survey on Trust to Hospital Services after Health Transformation Plan |
title_full_unstemmed |
A Survey on Trust to Hospital Services after Health Transformation Plan |
title_sort |
survey on trust to hospital services after health transformation plan |
publisher |
Iranian Institute for Health Sciences Research |
series |
Payesh |
issn |
1680-7626 2008-4536 |
publishDate |
2020-06-01 |
description |
Objective (s): Success in competitive situation among organizations requires the ability to develop trust-based relationships and lack of that in organizations, especially hospital as one of the most important organization, may have irreparable consequences for the consumers. Therefore, this study aimed to determine trsust of patients to hospital services after implementation of the health Transformation plan (HTP).
Methods: A cross -sectional study carried out at Zahedan University of Medical Sciences (ZAUMS) in 2019. Study population consist of all patients who referred to the nine hospitals in Zahedan. About 535 participants were selected by a multi-stage cluster sampling method. Data was collected using a standard questionnaire.
Results: Most patients were female (51/5 %). The mean trust score in all hospitals was 56.5(18.7) (low confident). A non-university hospital had the highest trust mean score (84.04). Also, the lowest trust score belonged to a-none university hospital (49.740. Service quality dimension and trust to specialty of physician had the highest and the lowest score, respectively (14.8 and 4.8).
Conclusion: Patients had low trust to hospitals. This requires sufficient interventions to examine the causes of the problem. |
topic |
trust hospital health transformation plan |
url |
http://payeshjournal.ir/article-1-1344-en.html |
work_keys_str_mv |
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