Speech Rate Adjustments in Conversations With an Amazon Alexa Socialbot

• Main Authors: Michelle Cohn, Kai-Hui Liang, Melina Sarian, Georgia Zellou, Zhou Yu
• Format: Article
• Language: English
• Published: Frontiers Media S.A. 2021-05-01
• Series: Frontiers in Communication
• Subjects: vocal entrainment; socialbot; voice-activated artificially intelligent assistant; non-task oriented conversations; human-computer interaction; hyperarticulation
• Online Access: https://www.frontiersin.org/articles/10.3389/fcomm.2021.671429/full

This paper investigates users’ speech rate adjustments during conversations with an Amazon Alexa socialbot in response to situational (in-lab vs. at-home) and communicative (ASR comprehension errors) factors. We collected user interaction studies and measured speech rate at each turn in the conversation and in baseline productions (collected prior to the interaction). Overall, we find that users slow their speech rate when talking to the bot, relative to their pre-interaction productions, consistent with hyperarticulation. Speakers use an even slower speech rate in the in-lab setting (relative to at-home). We also see evidence for turn-level entrainment: the user follows the directionality of Alexa’s changes in rate in the immediately preceding turn. Yet, we do not see differences in hyperarticulation or entrainment in response to ASR errors, or on the basis of user ratings of the interaction. Overall, this work has implications for human-computer interaction and theories of linguistic adaptation and entrainment.