TRAINING AND DEVELOPMENT STANDARDS FOR FRONT OFFICE EMPLOYEES IN MODERN HOTEL INDUSTRY

• Main Author: Ivica Batinić
• Format: Article
• Language: English
• Published: KD Mapro 2014-10-01
• Series: Journal of Process Management. New Technologies
• Subjects: hotel managements; training; development; employees; managers; reception
• Online Access: http://www.japmnt.com/images/Volume%202/Issue%204/9.%20training%20and%20development%20standards%20for%20front%20office%20employees%20in%20modern%20hotel%20industry.pdf

Specific requirements of modern consumer-tourists, competition, new sciences and technology have led to the emergence of new products and services in a modern hotel business as well as prescription of training and development standards for employees and managers in the hotel groups and independent hotels of higher rank. Every serious hotel, in order to survive on the tourist market, must have a separate program (standard) of training and development for employees and managers. General hotel management, particularly human resource management, is fully responsible for the development and implementation of the program (standard) of training and development of employees and managers. In this paper, I will write about the basic features of modern hospitality and fundamental stages of training and development of hotel employees and managers. In a particular part, I will write about front office department and training and development standards of front office employees and managers.