Cashless Transactions: A Study on Intention and Adoption of e-Wallets
This study explored the effect of perceived usefulness, perceived ease of use, social influence, facilitating condition, lifestyle compatibility, and perceived trust on both the intention to use an e-wallet and the adoption of an e-wallet among adults by using the unified theory of acceptance and us...
Main Authors: | , , , , |
---|---|
Format: | Article |
Language: | English |
Published: |
MDPI AG
2021-01-01
|
Series: | Sustainability |
Subjects: | |
Online Access: | https://www.mdpi.com/2071-1050/13/2/831 |
id |
doaj-7279a48db63c4208b325688c54909ebc |
---|---|
record_format |
Article |
spelling |
doaj-7279a48db63c4208b325688c54909ebc2021-01-16T00:05:26ZengMDPI AGSustainability2071-10502021-01-011383183110.3390/su13020831Cashless Transactions: A Study on Intention and Adoption of e-WalletsMarvello Yang0Abdullah Al Mamun1Muhammad Mohiuddin2Noorshella Che Nawi3Noor Raihani Zainol4Department of Management, Faculty Economic and Bussiness, Widya Dharma University Pontianak, Kota Pontianak 78243, IndonesiaFaculty of Business and Management, UCSI University, Kuala Lumpur 56000, MalaysiaFaculty of Business Administration, Laval University, Quebec QC 2325, CanadaFaculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, MalaysiaFaculty of Entrepreneurship and Business, Universiti Malaysia Kelantan, Kota Bharu 16100, MalaysiaThis study explored the effect of perceived usefulness, perceived ease of use, social influence, facilitating condition, lifestyle compatibility, and perceived trust on both the intention to use an e-wallet and the adoption of an e-wallet among adults by using the unified theory of acceptance and use of technology (UTAUT). This quantitative study adopted a cross-sectional research design to gather data from 501 respondents using a Google Form. The collected data were analyzed using partial least square structural equation modelling (PLS-SEM). As a result, perceived usefulness, perceived ease of use, social influence, lifestyle compatibility, and perceived trust displayed a significant positive effect on both intentions to use an e-wallet and adoption of an e-wallet. This study evidenced the mediating effect of the intention to use an e-wallet on the correlations between the predictors and adoption of an e-wallet. Both the age and gender of the respondents moderated the effect of lifestyle compatibility on intention to use an e-wallet. The study outcomes serve to inform managers and policy makers to devise effective strategies that capture consumers’ intention to use and experience of using an e-wallet in the midst of a turbulent market. Ultimately, such carefully sculpted policies may promote the digital platform and web-based application, apart from encouraging higher rates of e-wallet adoption in developing countries.https://www.mdpi.com/2071-1050/13/2/831perceived usefulnessperceived ease of usesocial influencefacilitating conditioncompatibilityperceived trust |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Marvello Yang Abdullah Al Mamun Muhammad Mohiuddin Noorshella Che Nawi Noor Raihani Zainol |
spellingShingle |
Marvello Yang Abdullah Al Mamun Muhammad Mohiuddin Noorshella Che Nawi Noor Raihani Zainol Cashless Transactions: A Study on Intention and Adoption of e-Wallets Sustainability perceived usefulness perceived ease of use social influence facilitating condition compatibility perceived trust |
author_facet |
Marvello Yang Abdullah Al Mamun Muhammad Mohiuddin Noorshella Che Nawi Noor Raihani Zainol |
author_sort |
Marvello Yang |
title |
Cashless Transactions: A Study on Intention and Adoption of e-Wallets |
title_short |
Cashless Transactions: A Study on Intention and Adoption of e-Wallets |
title_full |
Cashless Transactions: A Study on Intention and Adoption of e-Wallets |
title_fullStr |
Cashless Transactions: A Study on Intention and Adoption of e-Wallets |
title_full_unstemmed |
Cashless Transactions: A Study on Intention and Adoption of e-Wallets |
title_sort |
cashless transactions: a study on intention and adoption of e-wallets |
publisher |
MDPI AG |
series |
Sustainability |
issn |
2071-1050 |
publishDate |
2021-01-01 |
description |
This study explored the effect of perceived usefulness, perceived ease of use, social influence, facilitating condition, lifestyle compatibility, and perceived trust on both the intention to use an e-wallet and the adoption of an e-wallet among adults by using the unified theory of acceptance and use of technology (UTAUT). This quantitative study adopted a cross-sectional research design to gather data from 501 respondents using a Google Form. The collected data were analyzed using partial least square structural equation modelling (PLS-SEM). As a result, perceived usefulness, perceived ease of use, social influence, lifestyle compatibility, and perceived trust displayed a significant positive effect on both intentions to use an e-wallet and adoption of an e-wallet. This study evidenced the mediating effect of the intention to use an e-wallet on the correlations between the predictors and adoption of an e-wallet. Both the age and gender of the respondents moderated the effect of lifestyle compatibility on intention to use an e-wallet. The study outcomes serve to inform managers and policy makers to devise effective strategies that capture consumers’ intention to use and experience of using an e-wallet in the midst of a turbulent market. Ultimately, such carefully sculpted policies may promote the digital platform and web-based application, apart from encouraging higher rates of e-wallet adoption in developing countries. |
topic |
perceived usefulness perceived ease of use social influence facilitating condition compatibility perceived trust |
url |
https://www.mdpi.com/2071-1050/13/2/831 |
work_keys_str_mv |
AT marvelloyang cashlesstransactionsastudyonintentionandadoptionofewallets AT abdullahalmamun cashlesstransactionsastudyonintentionandadoptionofewallets AT muhammadmohiuddin cashlesstransactionsastudyonintentionandadoptionofewallets AT noorshellachenawi cashlesstransactionsastudyonintentionandadoptionofewallets AT noorraihanizainol cashlesstransactionsastudyonintentionandadoptionofewallets |
_version_ |
1724336133113905152 |