Staff perspectives of a model of access and triage for reducing waiting time in ambulatory services: a qualitative study

Staff perspectives of a model of access and triage for reducing waiting time in ambulatory services: a qualitative study

Abstract Background Specific Timely Appointments for Triage (STAT) is an intervention designed to reduce waiting time in community outpatient health services, shown to be effective in a large stepped wedge cluster randomised controlled trial. STAT combines initial strategies to reduce existing wait...

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Bibliographic Details
Main Authors: Katherine E. Harding, David A. Snowdon, Annie K. Lewis, Sandra G. Leggat, Bridie Kent, Jennifer J. Watts, Nicholas F. Taylor
Format: Article
Language:English
Published: BMC 2019-05-01
Series:BMC Health Services Research
Subjects:
Waiting lists
Access
Appointments and schedules
Outpatients
Community health
Clinician experience
Online Access:http://link.springer.com/article/10.1186/s12913-019-4123-0

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