Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region

Complacent Effect of Age and Education on the Online Banking-Service Compatibility: Study in Delhi and National Capital Region

This study aims to determine the effect of age and education on the customers' service compatibility and determine the awareness level of the banking customers related to the banking services. The collection of data will be a blend of primary and secondary sources based on private banks. Based...

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Bibliographic Details
Main Authors: Ankur Agrawal, Mohammad Rumzi Tausif, Prashant Kumar Pandey, Praveen Kumar Pandey
Format: Article
Language:English
Published: UIKTEN 2020-11-01
Series:TEM Journal
Subjects:
e-banking
online banking
service quality
compatibility
private banks
Online Access:http://www.temjournal.com/content/94/TEMJournalNovember2020_1765_1770.pdf
Description
Summary:This study aims to determine the effect of age and education on the customers' service compatibility and determine the awareness level of the banking customers related to the banking services. The collection of data will be a blend of primary and secondary sources based on private banks. Based on the findings, it can be said that gender affects service compatibility with the user. Still, the education level has no direct effect on compatibility.
ISSN:2217-8309
2217-8333

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