| Summary: | In this article the author presents the main results of a research carried out in 2014 at the Centre for crime and natural disaster victims (Centro per le vittime di reato e calamità) in Casalecchio di Reno (BO – Italy) using an integrated methodology based on qualitative and quantitative tools. The aim of this research was to study the centre’s history, even assuming its aptness to increase people's feeling of security. In this sense, the research was divided into two parts: on the one hand, the author worked with a qualitative methodology in order to gather information about the centre’s history; on the other hand, from a quantitative point of view, a questionnaire was administered in order to verify whether and to what extent the Centre is known in their territory, how it is perceived by citizens: being useful or not, and what impact it has on people's feeling of security.
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