Outsourcing call center w działalności przedsiębiorstwa
The article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing...
Main Authors: | , |
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Format: | Article |
Language: | English |
Published: |
Wydawnictwo Naukowe Uniwersytetu Szczecińskiego
2015-01-01
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Series: | Ekonomiczne Problemy Usług |
Subjects: | |
Online Access: | https://wnus.edu.pl/epu/pl/issue/48/article/1342/ |
Summary: | The article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing call center: organizational, functional and technological. In the next part of the article included basic statistics for the outsourcing of call/contact center. The final section presents the benefits and shortcomings of outsourcing call/contact center and indicated the main directions of development of call/contact center and call center outsourcing. |
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ISSN: | 1896-382X 2353-2866 |