THE USE OF BALANCED SCORECARD TO EVALUATE THE SKILLS OF COMMUNICATION SYSTEM WORKERS OF ENTERPRISES

• Main Author: Юлія Богданівна МОЛОЧНИК
• Format: Article
• Language: English
• Published: National Technical University "Kharkiv Polytechnic Institute" 2015-05-01
• Series: Vìsnik Nacìonalʹnogo Tehnìčnogo Unìversitetu «HPÌ». Serìâ: Strategìčne Upravlìnnâ, Upravlìnnâ Portfelâmi, Programami ta Proektami
• Subjects: сommunication; еnterprise communication system; the method of activation; overt and covert skills.
• Online Access: http://pm.khpi.edu.ua/article/view/2413-3000.2015.1111.30

We consider the efficient use of all intellectual abilities of communication system workers, prompting them to effective implementation of their activities. The necessity of introducing the company's management of adequate methods of activation is proven. The system of balanced scorecard assessment of overt and covert skills is created. Choosing of parameters which determine the effectiveness of activation communication system staff, which depends mainly on the level of the successful operation of its basic elements - leadership, employees, agents, ensuring the communication process is grounded.