Work-life balance and its impact on employee satisfaction on five star hotels

• Main Authors: Gassan Issa AL-Omari, Rami Hanandeh, Mustafa Mahmoud Al-Somaidaee, Mufleh Amin Al Jarrah, Sakher Alnajdawi
• Format: Article
• Language: English
• Published: Growing Science 2020-04-01
• Series: Management Science Letters
• Subjects: Work-life balance; Flexible work; Employee satisfaction; Compensation
• Online Access: http://www.growingscience.com/msl/Vol10/msl_2019_292.pdf

This study aimed to find out the impact of work-life balance on employee satisfaction in five-star hotels in Amman, Jordan based on a descriptive analytical approach. The questionnaire of the survey was designed and distributed to a sample of participants in order to collect the necessary data for this study and they were analyzed later through the SPSS V22 program. The study population was the hotel sector in Jordan, while the study sample included the five-star hotels in the capital, Amman, and the sampling unit included the employees of the middle and lower levels of management in the five-star hotels in Amman. The study showed a number of results, including the existence of a good level of work-life balance by employees in top manage-ment in the five-star hotels in Amman, as well as the high level of employee satisfaction within the sector. The study recommended the importance of the need to identify the concept of work-life balance and understand the relationship to achieve better satisfaction for the employees. The study also recommended future studies to determine the effect of work-life balance on the employee satisfaction in different sectors in Jordan.