Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad
Introduction: Integrated information systems, new approach of service delivery and interactions with customers, all have a common managerial character, and owe their success to process approach. This study aimed to determine the impact of Business Process Management on discharge process in Qaem teac...
Main Authors: | , , , |
---|---|
Format: | Article |
Language: | fas |
Published: |
Iran University of Medical Sciences
2015-10-01
|
Series: | مدیریت سلامت |
Subjects: | |
Online Access: | http://jha.iums.ac.ir/article-1-1741-en.html |
id |
doaj-88fcc48c3087435a94534128d94b7b85 |
---|---|
record_format |
Article |
spelling |
doaj-88fcc48c3087435a94534128d94b7b852020-11-24T21:40:40ZfasIran University of Medical Sciencesمدیریت سلامت2008-12002008-12192015-10-0118614756Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, MashhadMH Yarmohammadian0O Khosravizadeh1S Alirezaei2F Doosty3 , Isfahan University of Medical Sciences, Isfahan, Iran. , Iran University of Medical Sciences, Tehran, Iran , Iran University of Medical Sciences, Tehran, Iran , Iran University of Medical Sciences, Tehran, Iran Introduction: Integrated information systems, new approach of service delivery and interactions with customers, all have a common managerial character, and owe their success to process approach. This study aimed to determine the impact of Business Process Management on discharge process in Qaem teaching hospital in Mashhad. Methods: This action research conducted in 2013, focused on inpatient discharge process. Data collection, in four phases of study, was based on a focus group for prioritizing processes, modeling, identifying problems and providing solutions. The instruments for data collection consisted of work flowchart, identification of improvement opportunities and problem identification table and some forms such as engineering analyzing. Results: After the implementation of Business Process Model, the saving time for patient discharge was 68 minutes. Conclusion: After modeling the process, identifying problems and non-value added activities, the researchers implemented team members’ suggestions and showed changes in form of unit indexes.http://jha.iums.ac.ir/article-1-1741-en.htmlBusiness Process ManagementDischarge ProcessTeaching Hospital |
collection |
DOAJ |
language |
fas |
format |
Article |
sources |
DOAJ |
author |
MH Yarmohammadian O Khosravizadeh S Alirezaei F Doosty |
spellingShingle |
MH Yarmohammadian O Khosravizadeh S Alirezaei F Doosty Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad مدیریت سلامت Business Process Management Discharge Process Teaching Hospital |
author_facet |
MH Yarmohammadian O Khosravizadeh S Alirezaei F Doosty |
author_sort |
MH Yarmohammadian |
title |
Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad |
title_short |
Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad |
title_full |
Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad |
title_fullStr |
Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad |
title_full_unstemmed |
Impact of Business Process Model on Improving the Discharge Process in Teaching Hospital of Ghaem, Mashhad |
title_sort |
impact of business process model on improving the discharge process in teaching hospital of ghaem, mashhad |
publisher |
Iran University of Medical Sciences |
series |
مدیریت سلامت |
issn |
2008-1200 2008-1219 |
publishDate |
2015-10-01 |
description |
Introduction: Integrated information systems, new approach of service delivery and interactions with customers, all have a common managerial character, and owe their success to process approach. This study aimed to determine the impact of Business Process Management on discharge process in Qaem teaching hospital in Mashhad. Methods: This action research conducted in 2013, focused on inpatient discharge process. Data collection, in four phases of study, was based on a focus group for prioritizing processes, modeling, identifying problems and providing solutions. The instruments for data collection consisted of work flowchart, identification of improvement opportunities and problem identification table and some forms such as engineering analyzing.
Results: After the implementation of Business Process Model, the saving time for patient discharge was 68 minutes. Conclusion: After modeling the process, identifying problems and non-value added activities, the researchers implemented team members’ suggestions and showed changes in form of unit indexes. |
topic |
Business Process Management Discharge Process Teaching Hospital |
url |
http://jha.iums.ac.ir/article-1-1741-en.html |
work_keys_str_mv |
AT mhyarmohammadian impactofbusinessprocessmodelonimprovingthedischargeprocessinteachinghospitalofghaemmashhad AT okhosravizadeh impactofbusinessprocessmodelonimprovingthedischargeprocessinteachinghospitalofghaemmashhad AT salirezaei impactofbusinessprocessmodelonimprovingthedischargeprocessinteachinghospitalofghaemmashhad AT fdoosty impactofbusinessprocessmodelonimprovingthedischargeprocessinteachinghospitalofghaemmashhad |
_version_ |
1725925216254689280 |