Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices
In many countries, bus operators are private companies whose service has been leased by government agencies. These agencies develop service compliance indices or measures to keep track of factors such as passenger satisfaction, frequency, and regularity but do not necessarily include the objectives...
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University of Zagreb, Faculty of Transport and Traffic Sciences
2018-12-01
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doaj-8908a29b4d574a1c8afab8c356541aef2020-11-24T21:52:51ZengUniversity of Zagreb, Faculty of Transport and Traffic SciencesPromet (Zagreb)0353-53201848-40692018-12-0130666167010.7307/ptt.v30i6.27582758Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow PricesWilfredo F Yushimito0Paulo N Alves, Jr.1Enrique Canessa2Filadelfo de Mateo3School of Engineering and Sciences Universidad Adolfo IbáñezSchool of Engineering of São Carlos (EESC)University of São Paulo (USP)School of Engineering and Sciences Universidad Adolfo IbáñezSchool of Industrial Engineering Universidad de ValparaisoIn many countries, bus operators are private companies whose service has been leased by government agencies. These agencies develop service compliance indices or measures to keep track of factors such as passenger satisfaction, frequency, and regularity but do not necessarily include the objectives of the operators in the assessment. In this paper, we used slack-based measure data envelopment analysis (SBM) to investigate whether it is possible for a bus operator to be efficient (from a private perspective) and match required standards of frequency and regularity. In doing so, data collected from two major bus operators in Santiago, Chile has been used comprising 99 services. The results show that when private objectives, namely revenues, are included in the analysis, bus operators do not necessarily seek to improve the regularity of their service. Moreover, it was found that some bus services are on the efficient frontier while keeping low performance measure standards. Using the shadow prices of the models, it was also found that improving the performance measures will be hard for many bus services unless there is a significant change in factors that are not under control of the operators (i.e., number of stops, length of the route, etc.). This shows the difficulty of correctly aligning the private objectives of operators with agencies’ objectives.https://traffic.fpz.hr/index.php/PROMTT/article/view/2758bus service efficiencypublic transportationbus service compliance indicesslack-based data envelopment analysisshadow prices |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Wilfredo F Yushimito Paulo N Alves, Jr. Enrique Canessa Filadelfo de Mateo |
spellingShingle |
Wilfredo F Yushimito Paulo N Alves, Jr. Enrique Canessa Filadelfo de Mateo Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices Promet (Zagreb) bus service efficiency public transportation bus service compliance indices slack-based data envelopment analysis shadow prices |
author_facet |
Wilfredo F Yushimito Paulo N Alves, Jr. Enrique Canessa Filadelfo de Mateo |
author_sort |
Wilfredo F Yushimito |
title |
Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices |
title_short |
Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices |
title_full |
Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices |
title_fullStr |
Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices |
title_full_unstemmed |
Relating Efficiency with Service Compliance Indices in Public Transportation Using Slack-based Measure Data Envelopment Analysis and Shadow Prices |
title_sort |
relating efficiency with service compliance indices in public transportation using slack-based measure data envelopment analysis and shadow prices |
publisher |
University of Zagreb, Faculty of Transport and Traffic Sciences |
series |
Promet (Zagreb) |
issn |
0353-5320 1848-4069 |
publishDate |
2018-12-01 |
description |
In many countries, bus operators are private companies whose service has been leased by government agencies. These agencies develop service compliance indices or measures to keep track of factors such as passenger satisfaction, frequency, and regularity but do not necessarily include the objectives of the operators in the assessment. In this paper, we used slack-based measure data envelopment analysis (SBM) to investigate whether it is possible for a bus operator to be efficient (from a private perspective) and match required standards of frequency and regularity. In doing so, data collected from two major bus operators in Santiago, Chile has been used comprising 99 services. The results show that when private objectives, namely revenues, are included in the analysis, bus operators do not necessarily seek to improve the regularity of their service. Moreover, it was found that some bus services are on the efficient frontier while keeping low performance measure standards. Using the shadow prices of the models, it was also found that improving the performance measures will be hard for many bus services unless there is a significant change in factors that are not under control of the operators (i.e., number of stops, length of the route, etc.). This shows the difficulty of correctly aligning the private objectives of operators with agencies’ objectives. |
topic |
bus service efficiency public transportation bus service compliance indices slack-based data envelopment analysis shadow prices |
url |
https://traffic.fpz.hr/index.php/PROMTT/article/view/2758 |
work_keys_str_mv |
AT wilfredofyushimito relatingefficiencywithservicecomplianceindicesinpublictransportationusingslackbasedmeasuredataenvelopmentanalysisandshadowprices AT paulonalvesjr relatingefficiencywithservicecomplianceindicesinpublictransportationusingslackbasedmeasuredataenvelopmentanalysisandshadowprices AT enriquecanessa relatingefficiencywithservicecomplianceindicesinpublictransportationusingslackbasedmeasuredataenvelopmentanalysisandshadowprices AT filadelfodemateo relatingefficiencywithservicecomplianceindicesinpublictransportationusingslackbasedmeasuredataenvelopmentanalysisandshadowprices |
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