PENGARUH BRAND IMAGE, CUSTOMER PERCEIVED VALUE, DAN CUSTOMER EXPERIENCE TERHADAP KEPUASAN PASIEN
Penelitian ini diindikasikan dengan menurunnya kepuasan pasien yang terjadi pada unit rawat jalan Rumah Sakit Dr Soedono Madiun. Penurunan terjadi pada empat periode terakhir selama tahun 20142016 dengan penurunan rata-rata 2,02%. Penelitian ini bertujuan untuk mengetahui pengaruh brand image, cust...
Main Author: | Lailatul Maghfiroh |
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Format: | Article |
Language: | Indonesian |
Published: |
Forum Ilmiah Kesehatan (Forikes)
2017-07-01
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Series: | Jurnal Penelitian Kesehatan Suara Forikes |
Subjects: | |
Online Access: | http://forikes-ejournal.com/index.php/SF/article/view/196 |
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