TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT

TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT

Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happen...

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Bibliographic Details
Main Authors: Sholihati Amalia, Sri Raharso
Format: Article
Language:English
Published: Muhammadiyah University Press 2009-12-01
Series:Benefit Jurnal Manajemen dan Bisnis
Subjects:
value, service quality, delight, customer loyalty
Online Access:http://journals.ums.ac.id/index.php/benefit/article/view/1283
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spelling doaj-901b18bc053b460180a22c890eed0b122020-11-24T20:56:07ZengMuhammadiyah University PressBenefit Jurnal Manajemen dan Bisnis1410-45712541-26042009-12-011221811871044TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHTSholihati Amalia0Sri Raharso1Jurusan Administrasi Niaga Politeknik Negeri BandungJurusan Administrasi Niaga Politeknik Negeri BandungEmulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happened, hence customer not even fulfilled its requirement, farther customer will feel delight. Outcome of delight customer is customer loyalty.http://journals.ums.ac.id/index.php/benefit/article/view/1283value, service quality, delight, customer loyalty
collection DOAJ
language English
format Article
sources DOAJ
author Sholihati Amalia
Sri Raharso
spellingShingle Sholihati Amalia
Sri Raharso
TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
Benefit Jurnal Manajemen dan Bisnis
value, service quality, delight, customer loyalty
author_facet Sholihati Amalia
Sri Raharso
author_sort Sholihati Amalia
title TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
title_short TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
title_full TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
title_fullStr TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
title_full_unstemmed TRIMATRA UNTUK MEMENANGKAN PERSAINGAN: VALUE, KUALITAS JASA, DAN DELIGHT
title_sort trimatra untuk memenangkan persaingan: value, kualitas jasa, dan delight
publisher Muhammadiyah University Press
series Benefit Jurnal Manajemen dan Bisnis
issn 1410-4571
2541-2604
publishDate 2009-12-01
description Emulation level which progressively tightened to cause every organization should be able to give superior value to customer. Organization should be able to give the service quality such as those which wanted by the customer, not solely pursuant to specification of organization. If this matter happened, hence customer not even fulfilled its requirement, farther customer will feel delight. Outcome of delight customer is customer loyalty.
topic value, service quality, delight, customer loyalty
url http://journals.ums.ac.id/index.php/benefit/article/view/1283
work_keys_str_mv AT sholihatiamalia trimatrauntukmemenangkanpersainganvaluekualitasjasadandelight
AT sriraharso trimatrauntukmemenangkanpersainganvaluekualitasjasadandelight
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