THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES

THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES

This research presents the relationship between the technostress creators factors and the perceived quality of the services provided by internal information technology departments. To this end, multiple linear regressions were performed, from a sample containing 927 responses of IT service users. Th...

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Bibliographic Details
Main Authors: Danilo Magno Marchiori, Emerson Wagner Mainardes
Format: Article
Language:English
Published: Universidade Federal do Ceará 2016-12-01
Series:Contextus
Subjects:
Marketing de Serviços. Serviços de Tecnologia da Informação. Technostress.
Online Access:http://www.periodicos.ufc.br/contextus/article/view/32273
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spelling doaj-90e0ac17642b4813ab703a598918af4c2021-03-02T10:51:50ZengUniversidade Federal do CearáContextus1678-20892178-92582016-12-0114362810.19094/contextus.v14i3.82030785THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICESDanilo Magno Marchiori0Emerson Wagner Mainardes1Fucape Business School (Brasil) e Universidade da Beira Interior - NECE (Portugal)Fucape Business SchoolThis research presents the relationship between the technostress creators factors and the perceived quality of the services provided by internal information technology departments. To this end, multiple linear regressions were performed, from a sample containing 927 responses of IT service users. The participants work in 14 different Brazilian public institutions, allocated throughout the 5 regions of the country and are strongly dependent on information technology in their business processes.  The results show that the service delivery, the service product and the service environment have explanatory power on the overall quality of services. In addition, data revealed that techno-invasion, the technostress creator factor referring to users’ feeling that their personal life is being invaded by information technology, was negatively related to the general quality of service.http://www.periodicos.ufc.br/contextus/article/view/32273Marketing de Serviços. Serviços de Tecnologia da Informação. Technostress.
collection DOAJ
language English
format Article
sources DOAJ
author Danilo Magno Marchiori
Emerson Wagner Mainardes
spellingShingle Danilo Magno Marchiori
Emerson Wagner Mainardes
THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
Contextus
Marketing de Serviços. Serviços de Tecnologia da Informação. Technostress.
author_facet Danilo Magno Marchiori
Emerson Wagner Mainardes
author_sort Danilo Magno Marchiori
title THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
title_short THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
title_full THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
title_fullStr THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
title_full_unstemmed THE RELATIONSHIP BETWEEN THE TECHNOSTRESS CREATORS FACTORS AND THE PERCEIVED QUALITY OF INFORMATION TECHNOLOGY SERVICES
title_sort relationship between the technostress creators factors and the perceived quality of information technology services
publisher Universidade Federal do Ceará
series Contextus
issn 1678-2089
2178-9258
publishDate 2016-12-01
description This research presents the relationship between the technostress creators factors and the perceived quality of the services provided by internal information technology departments. To this end, multiple linear regressions were performed, from a sample containing 927 responses of IT service users. The participants work in 14 different Brazilian public institutions, allocated throughout the 5 regions of the country and are strongly dependent on information technology in their business processes.  The results show that the service delivery, the service product and the service environment have explanatory power on the overall quality of services. In addition, data revealed that techno-invasion, the technostress creator factor referring to users’ feeling that their personal life is being invaded by information technology, was negatively related to the general quality of service.
topic Marketing de Serviços. Serviços de Tecnologia da Informação. Technostress.
url http://www.periodicos.ufc.br/contextus/article/view/32273
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AT danilomagnomarchiori relationshipbetweenthetechnostresscreatorsfactorsandtheperceivedqualityofinformationtechnologyservices
AT emersonwagnermainardes relationshipbetweenthetechnostresscreatorsfactorsandtheperceivedqualityofinformationtechnologyservices
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