eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis
The use of Information Communication Technology (ICT) by the public sector is often highlighted as a key tool for the transformation of public sector service delivery. Recent literature reviews have highlighted the limited understanding of the role played by governance, inter-governmental decision m...
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Danube-University Krems
2017-12-01
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doaj-90f3fd3b829f4c33b64e7709a14210192020-11-25T02:13:08ZengDanube-University KremsJeDEM - eJournal of eDemocracy & Open Government2075-95172017-12-019210.29379/jedem.v9i2.462265eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysisMorten Meyerhoff Nielsen0Tallinn University of Technology, Ragnar Nurkse Department of Innovation and Governance https://ttu.ee/nurkse United Nation University, Operating Unit for Policy-Electronic Governance https://egov.unu.eduThe use of Information Communication Technology (ICT) by the public sector is often highlighted as a key tool for the transformation of public sector service delivery. Recent literature reviews have highlighted the limited understanding of the role played by governance, inter-governmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article compares the Danish and Japanese approaches to electronic governance (eGovernance) and inter-governmental cooperation to answer the question: Does a strong governance model and high level of intergovernmental action lead to the successful supply and use of online citizen services? The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further. The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further. https://jedem.org/index.php/jedem/article/view/462DigitizationeGovernmenteGovernanceinnovationJapanDenmark |
collection |
DOAJ |
language |
English |
format |
Article |
sources |
DOAJ |
author |
Morten Meyerhoff Nielsen |
spellingShingle |
Morten Meyerhoff Nielsen eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis JeDEM - eJournal of eDemocracy & Open Government Digitization eGovernment eGovernance innovation Japan Denmark |
author_facet |
Morten Meyerhoff Nielsen |
author_sort |
Morten Meyerhoff Nielsen |
title |
eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis |
title_short |
eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis |
title_full |
eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis |
title_fullStr |
eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis |
title_full_unstemmed |
eGovernance frameworks for successful citizen use of online services: A Danish-Japanese comparative analysis |
title_sort |
egovernance frameworks for successful citizen use of online services: a danish-japanese comparative analysis |
publisher |
Danube-University Krems |
series |
JeDEM - eJournal of eDemocracy & Open Government |
issn |
2075-9517 |
publishDate |
2017-12-01 |
description |
The use of Information Communication Technology (ICT) by the public sector is often highlighted as a key tool for the transformation of public sector service delivery. Recent literature reviews have highlighted the limited understanding of the role played by governance, inter-governmental decision making and cooperation when introducing ICT solutions and online services to citizens. As part of a larger qualitative, multi-country comparison, this article compares the Danish and Japanese approaches to electronic governance (eGovernance) and inter-governmental cooperation to answer the question: Does a strong governance model and high level of intergovernmental action lead to the successful supply and use of online citizen services? The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.
The analysis finds that the two cases support academic arguments in favour of a strong eGovernance model and a high level of inter-governmental cooperation and decision making. The article finds that a political- or public sector-driven and motivated public sector modernisation, a consensus seeking and an inter-governmental approach to eGovernment, trust between actors, and the role of formal and informal are important determinants for success, as illustrated by the continued strength of the Danish governance and joint-governmental cooperation model over the more fragmented Japanese approach. Still, both countries would benefit from a more holistic approach to service delivery, process, and organisational reengineering in order to progress further.
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topic |
Digitization eGovernment eGovernance innovation Japan Denmark |
url |
https://jedem.org/index.php/jedem/article/view/462 |
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AT mortenmeyerhoffnielsen egovernanceframeworksforsuccessfulcitizenuseofonlineservicesadanishjapanesecomparativeanalysis |
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