Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz

The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction...

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Bibliographic Details
Main Authors:	Ali Moradmand, Mohammad Reza Amiri
Format:	Article
Language:	fas
Published:	Iranian Research Institute for Information and Technology 2007-10-01
Series:	Iranian Journal of Information Processing & Management
Subjects:	Satisfaction patrons library services Tabriz Central Library
Online Access:	http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-1-37&slc_lang=en&sid=1

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spelling	doaj-926bd4552b214252b81af081e160bd962020-11-24T21:00:35ZfasIranian Research Institute for Information and TechnologyIranian Journal of Information Processing & Management2251-82232251-82312007-10-012316179Patrons’ Satisfaction with the Services of the Central Library of the City of TabrizAli Moradmand0Mohammad Reza Amiri1 The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction rate concerned library internet services and Namayeh Database (90.7%), Service Lead Time (86.7%), and the number of books lent (82.0%). Patrons were most dissatisfied with the state of the reading halls (52.8%), Librarians manners and wait time to receive services in the library.http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-1-37&slc_lang=en&sid=1Satisfaction patrons library services Tabriz Central Library
collection	DOAJ
language	fas
format	Article
sources	DOAJ
author	Ali Moradmand Mohammad Reza Amiri
spellingShingle	Ali Moradmand Mohammad Reza Amiri Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz Iranian Journal of Information Processing & Management Satisfaction patrons library services Tabriz Central Library
author_facet	Ali Moradmand Mohammad Reza Amiri
author_sort	Ali Moradmand
title	Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz
title_short	Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz
title_full	Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz
title_fullStr	Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz
title_full_unstemmed	Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz
title_sort	patrons’ satisfaction with the services of the central library of the city of tabriz
publisher	Iranian Research Institute for Information and Technology
series	Iranian Journal of Information Processing & Management
issn	2251-8223 2251-8231
publishDate	2007-10-01
description	The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction rate concerned library internet services and Namayeh Database (90.7%), Service Lead Time (86.7%), and the number of books lent (82.0%). Patrons were most dissatisfied with the state of the reading halls (52.8%), Librarians manners and wait time to receive services in the library.
topic	Satisfaction patrons library services Tabriz Central Library
url	http://jipm.irandoc.ac.ir/browse.php?a_code=A-10-1-37&slc_lang=en&sid=1
work_keys_str_mv	AT alimoradmand patronssatisfactionwiththeservicesofthecentrallibraryofthecityoftabriz AT mohammadrezaamiri patronssatisfactionwiththeservicesofthecentrallibraryofthecityoftabriz
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Patrons’ Satisfaction with the Services of the Central Library of the City of Tabriz

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